National Academy of Sports MedicineReviews of nasm.org

I had a horrible experience with customer service, specifically with Kenya Williams. I explicitly requested a call from a member of the Executive Office, but instead, I was contacted by Kenya, who is a member of lower management and not a member of the Executive Office. Kenya was uncooperative when I expressed my desire to speak with upper management. Her dismissive attitude indicated a clear lack of concern for resolving my issue. Kenya has earned a grade F. I made it clear that I did not wish to speak with her and requested that someone else contact me. Moments later, I received an email stating that no further attempts would be made to address my issue. Due to this unacceptable response, I will forward my complaint with the Better Business Bureau (BBB), and I have engaged my attorney, Gregory F. Hauser, to handle this matter moving forward. Expect to receive a letter from him, or feel free to reach out to him directly. Best, Christopher Baker

Was somebody who suffered from dyslexia? I sent a mini doctors notes stating that I just need to read my test out loud they said that they would have a decision after 42 days. It has been four months and I still have not received a decision therefore I cannot certify therefore I cannot work as a personal trainer. This company is the biggest waste of money.

If I could have rated zero stars I would have and I'm sorry I didn't come here to read the reviews of NASM last year before a pushy sales person convinced me to purchase a very expensive bundle which I'm still paying off monthly. If you are considering NASM courses, I highly suggest that you find another company to get certified through. NASM is a scammy company that just wants to take as much money as they possibly can without providing customer support or what they originally promised. I was sold a very expensive (over $2k) which included CPT, CNC, CES, and PES. I explained to the sales person that I was entering college to become a licensed massage therapist at the same time and should probably just do one course at a time but he pushed so hard making it seem like I was saving money by purchasing the entire package. When I graduated this year in February, I was able to start really focusing on my NASM courses however by March my PES exams had disappeared. I paid the extra fee to get them back for a year but just yesterday my entire PES course was removed. The only notification I received was a voicemail left on my old phone that barely works. I tried several times to contact NASM via phone and email but received no response. I used to think that NASM was the top of the industry for fitness and sports professionals but now I know I was sadly mistaken, they are in fact nothing but a scam company with absolutely no customer service. They aren't in the business to create quality fitness professionals, they just want your money.

I received an official email from NASM stating I was being “gifted free access to the CEU library for a full year” as part of a transition in the Certified Nutrition Coach (CNC) renewal process. There was no mention of expiration dates or eligibility limits at that time. I tried to log in and access the CEU library — but couldn’t. So I emailed NASM support directly asking for help. I received no response. Days later, they sent a new generic email quietly changing the eligibility rules, now saying only people whose CNC expired less than a year ago qualify. This contradicts the first email and feels like a classic bait-and-switch. If I hadn’t saved the original message, I would have no record of their initial promise. This isn’t just about a certificate. It’s about trust — and NASM completely failed to uphold that. No accountability. No follow-up. Just changed terms and silence. Considering how much I’ve already invested in their programs (CPT, CES, CNC), this experience has left me questioning the value of their credentials entirely. Based on other reviews here, I’m clearly not the only one. Be cautious before committing to anything — especially if you're expecting support, transparency, or long-term value. To make matters worse, I’m still receiving marketing emails from NASM about paid programs like NASM One — even though my support emails have gone completely unanswered. The fact that they can send promotional material but ignore legitimate policy concerns is deeply frustrating. It shows where their priorities are: pushing new sales, not supporting existing customers.

I signed up for NASM’s personal trainer course in May 2024 after a very pushy sales call. The rep made it sound urgent and pressured me into committing to the lowest possible payment plan for a program that costs nearly $1,500. Unfortunately, I never ended up using the course — I only ever opened the intro page. Life circumstances changed, and I’ve been unemployed for some time, yet I’ve still been making payments on something I never used. Now that it’s been a year, I’m outside their refund/cancellation window. I get that policies are policies — but what’s frustrating is how little this company cares about individual circumstances. I never completed even a single module, yet I’m out nearly $1,000 for absolutely nothing in return. When I reached out to customer service, the rep I spoke with was dismissive and rude, and the supervisor wouldn’t even speak to me. No flexibility, no compassion, no willingness to work with me. It’s clear NASM is more interested in locking people into contracts than actually helping them succeed. If you’re considering this program, think twice — once they have your money, that’s where their interest in you ends.

I regret purchasing the NASM wellness coach certification. If I could, I’d rate it zero stars. It was an expensive investment, only to discover that the materials provided are incredibly out of date. Attempts to contact support went unanswered. Furthermore, the exam date was moved up by a month without notification, and now I have to pay an additional $200 to take the exam late. While part of that inconvenience might be my responsibility, the entire certification process failed to enhance my knowledge. It's merely a pathway to obtaining a printed certificate without substantial learning.

NASM is a bunch of money hungry scammers, they are the worst company to work with and are absolute trash. Find another company do not waste your time here

Horrible company, paid off my debt and I'm getting called daily to pay.