Excellent
672 reviews
Aloha by NCR VoyixNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Aloha by NCR Voyix (ncrvoyix.com) has 672 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 12 reviews with 2 stars · Clear filters
Craig T.
Posted
The whole company has changed. Not for the better. When they "re-structured" it was not to help the guests or the clients. To speak of one component of NCR, doesn't cover the all the issues they have.
Response from Aloha by NCR Voyix· Jan 24, 2025
Hi Craig, this is not the experience we want for our customers. Thank you for sharing your feedback. Our team is looking into this.
Sherry Wild G.
Posted
I had a good experience, but one of my pet peeves is getting my name wrong. My name is Sherry Wild Gun (2 words) NOT Sherry Wild!!!!!
Response from Aloha by NCR Voyix· Oct 2, 2024
We're sorry to hear they got your name wrong. Thanks for being a valued customer and for sharing your experience with us.
Regina
Posted
I STILL CAN NOT VIEW MY CLOUD APPLICATION THAT I PAY FOR IT MONTHLY. WHICH SITE DO I GO TO VIEW MY ALOHA STORED VALUE AND ALL OTHER CLOUD BASED APPS?
Response from Aloha by NCR Voyix· Jul 25, 2024
Hi Regina, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Brian
Posted
Added a service charge to checks. Asked for a report so we can track this charge and keep in seperate from other charges like a large party gratuity. Was told I can just pull the numbers off each checkout at the end of day and keep a bunch of excel sheets. The numbers are in Aloha but asking for a report of the numbers is too much.
Response from Aloha by NCR Voyix· Jul 1, 2024
Brian, thank you for the feedback. We will relay your message.
Edith
Posted
I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.
Response from Aloha by NCR Voyix· May 20, 2024
Hi Edith, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Chris
Posted
The only reason I even gave two stars is because of the out of country tech support. They are extremely professional and helpful. The sales team and installers leave a lot to be desired!! The sales team never returned our calls or responded to emails, it’s a shame considering the money spent on an inferior, outdated product. The installation team was in a hurry to leave for their vacation and did not set up the printers correctly. They did not test to insure that they were working properly. The so called trainer stuck around for an hour after he messed up the ticket routing. No one responded to help us. Overall extremely dissatisfied.
Response from Aloha by NCR Voyix· Feb 13, 2024
Hi Chris, thank you for sharing your feedback. This is not the experience we want for our customers. Our team is looking into this and will follow up with you.
Kenichiro
Posted
So many problems have occurred since December last year when we started the new contract. We are so frustrated every time the problem happens. This system is not reliable compared to the old system. If the things keep happening, we may change the pos to another brand like Toast.
David
Posted
Our issue started on December 22, 2021, and from there it got nothing but worse. A few days into our problem is when I began to call on a regular basis about said problem. This ongoing issue was only recently resolved and only by the exact way that I pleaded for in December of 21. I pleaded to have a tech come out because restarting the machines repeatedly was just not going to work. It took more than a month for however many people involved from the tech world to agree with this suggestion and amazingly we are able to use all of our pin pads and most of the system that was being worked on. When a non-IT person can come up with a solution faster than the entirety of a tech team working on a problem doesn't that say something to the level of competence of said team. I will say Nestor Flores was great but everyone else i spoke to was basically useless until i spoke with Nestor. I was lied to a couple times about our ongoing issue and told at one point that we were on level 3 urgency when in fact we were only on level 1. The fact that it took as long as it did for anyone to be sent to this location for and kind of service is a joke. I am happy for one thing out of all of this and that is our system working albeit not at full function, but it is working. All in all, i don't believe that i would recommend your company to anyone.
