Neon OneReviews of neonone.com

Not the right fit for small or mid-sized nonprofits We don’t recommend NeonOne for small or mid-sized nonprofits. Having worked in customer service and sales, I know there is usually flexibility in how a company handles individual cases. Instead, we were consistently pointed back to the contract language and told we could not be released from it. That is their right. We explained that we had not used the product for months and that, as a small nonprofit, every dollar matters to us. We had also paid a one-time fee the previous year for a service we never used. That was our mistake, but we noted that NeonOne had already benefited meaningfully from our business. We asked whether they would allow us to terminate early so we could redirect those funds to our programs. We even asked about ending just two months early. Each time, we were told the contract did not allow it. Again, this was entirely within their rights. Ultimately, though, we felt treated as a revenue source rather than as a grassroots organization they were there to support. If you’re a small nonprofit, read the contract terms carefully before signing, and don’t count on any flexibility later.

The one on one was great. The promised recording of our session didn't come through though.

Solved my issues

Excellent communications at all levels from sales, to account manager, to data implementation to web design! Just started working with support, so can't provide any feedback yet, but so far everything has gone very well. Lots of other resources, tutorials, webinars, etc. provided, too.

Well, my recent experience with technical support was great as it dissolved my problem quickly. But for a Neon in general review, I would say the four stars mean it Is good. I couldn’t make it great because I find some annoying things when using it. For example, when paging through a long list of accounts to skip to the next page, it leaves you at the bottom of the next page rather than the top of the next page and then if you selected many entries to a page and are at the top of the page you need too go all the way down to the bottom to find that next page button — the next page button should be at the top and the bottom of the page or even at a point that it doesn’t scroll off when you page. There are other things like that I’ve encountered.

There was a customer service transition, and it was handled expertly.

Neon support staff are quick to respond, helpful, patient friendly and professional. The user interface for the software is easy to use and intuitive. Available training through neon academy is concise and effective and can help you navigate all areas, even as a novice user.

He listened well and understand my issue.