Randi S.
Posted
We are overall very happy with the…
We are overall very happy with the product and services, however we do experience some downtime that can be frustrating.

Great
31 reviews
Netchex is payroll and HR software built for the people who keep America running: hotel front desks, gym floors, health clinics, restaurants, dealerships and manufacturing lines. These businesses juggle shift workers, multiple locations and pay rules that get complicated fast. Too often they’ve been stuck choosing between a big provider that treats them like a ticket number and a small one with a weaker platform. We started in Louisiana twenty years ago so they wouldn’t have to choose.Payroll, time and attendance, hiring and onboarding, benefits and HR all live in one system with one login. No re-entering data between tools, and no training course needed to find your way around.Service is where we really try to stand out. Implementation is free and project-managed, data import included, and takes about six weeks. You get a dedicated Implementation Manager to get started, then a dedicated Account Manager after that, so you always know who to call. 90% of our service calls are answered in under a minute. Our customers rate us 4.8 out of 5 for satisfaction, and G2 reviewers give us 8.9 out of 10 for Quality of Support.We care more about long relationships than quick wins, and it shows: the average Netchex customer has been with us for more than 10 years. Because when payroll breaks, it isn’t just software. It’s someone’s paycheck.
Netchex (netchex.com) has 31 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
Showing 2 reviews with 4 stars · Clear filters
Randi S.
Posted
We are overall very happy with the product and services, however we do experience some downtime that can be frustrating.
Jennifer S.
Posted
My experience over the last 7 years has been great! However, change takes time and lots of it. Items on the roadmap have been introduced then taken several years to complete (such as benefits). Partnerships with third entities are not always easy and can be frustrating when you can't get file feeds you need to perform your job effectively. Customer service has always been top notch.