Net NannyReviews of netnanny.com

Service was not good. Also they enrolled me in autopay which I don’t remember agreeing to, and there is no where on their site that you can cancel subscription. If there was less than 1 star I would give them that.

Service is not reliable, no agents available ever on the website chat, they do not even provide information in any regard to the questions I had submitted, their documentation online is completely out of date, no way to unsubscribe anywhere,. When pausing a device or disabling internet for a phone, it will not work unless you manually synchronize the netnanny from the phone, least to say it will never work as no kid will be doing this, the reports on the dashboard will only show you data from 7 am to 1pm, no way to personalize it, the App refresh is horrible, absolutely not a good software, not user-friendly at all

According to the FAQs, NetNanny works with Mac iOS 10.7 and above; however, after paying and installing the program and finding it did not function, I was told by customer support that Monterey isn't supported.

Absolutely impossible to cancel. The money keeps coming out of my account. The bank has had to put a block on them. Don't go near this company!

Unfortunately Net Nanny are part of the growing trend of companies that deliberately (and immorally), sign you up for auto-renewal. In other words they consciously choose not to provide you with options to not be charged for a service you likely won't want to continue, (ie. corporate theft). They don't provide an option when signing up to opt into auto-renewal – or even an option where you have to opt-out of auto-renewal. There is just no option. Any reasonable customer would think they are only signing up once for 12-months, until they receive an email after they have charged you exactly 366 days later, 'thanking you for choosing Net Nanny'. And, this is where it is immoral – ironically for a company that prides itself on being the upholder of morals – 1. No opt-in or opt-out on sign up 2. No mention that you are on auto-renewal 3. No warning message that they are about to charged you again (so you can opt-out) 4. No ability to change the auto-renewal yourself in your account settings (despite the T&Cs incorrectly indicating this was possible) 5. No accurate messaging about how to change your auto-renewal on the website 6. Only way you can change it is by contacting Net Nanny via email Here's the punchline – when contacted they claimed that they have altered my 'No Hassles Billing' setting. Sorry – if I wanted 'no hassles billing', I would imagine that not taking unauthorised funds from my account would be a good starting point – that's 'No Hassle Billing', not being charged under false pretences. IF THEY CHARGE YOU –––– Ask for evidence that you were given a choice to opt-out of auto-renewal when signing up to The Service. There simply isn't any choice – ever – given to you. Clause 9(d) of your Terms of Conditions: “By CHOOSING a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.” Secondly, point out that their Terms and Conditions fail to disclose that you need to contact Net Nanny directly to cancel an account. Hence, they deliberately obfuscate the process by providing incorrect information. There is no mention of requiring customers to contact you in all instances if they do not want to be charged forever. Clause 9(g) of your Terms of Conditions: “To cancel auto-renewal or otherwise change or resign your Subscription Services at any time, go to the corresponding Account Settings on the Services or, for applications, cancel your subscription in the subscription management section of the applicable App Store.”

I have not used this application in years yet you keep stealing my money from my credit card after asking you to stop and not offering a way to stop paying you in your control panel, or offering an option to let any present subscription expire! this is also also known as theft, will be reporting you to the relevant authorities and putting notices warning others of this underhanded behavior please stop stealing from my credit card! I do not want your application and I do not use it?

i hate net nanny you know that kids like 5 years old or something don't need this app it just makes them more egar to on their phone or other mobile device.