NewSelfReviews of newself.com

**1 Star — Terrible Customer Service, Prescription Concerns, and Refusal to Honor Cancellation Request** I strongly recommend thinking twice before using New Self. My experience has been incredibly frustrating, and despite numerous attempts to resolve my concerns, the company has failed to take accountability. I signed up and paid $1,179.88 in July 2026, requesting that my medication begin shipping in September. By October, I was still waiting for my first shipment and repeatedly contacting customer support for answers. On October 6, I discovered that my prescription had been changed to require twice-weekly injections instead of my previous once-weekly schedule. This change was never properly explained to me, and I was uncomfortable proceeding. **I requested cancellation on October 6. On October 7, a New Self representative confirmed IN WRITING that a cancellation request had already been submitted to the pharmacy.** Then, on October 12, I was told the order could no longer be canceled. At that point, the representative confirmed a UPS shipping label had been created, but the package was still awaiting carrier movement. Despite my documented cancellation request, New Self refused to provide a full refund. On October 16, I requested to speak with someone about my refund options. Instead, the company processed a partial refund of $534.97 and canceled my subscription without my explicit approval of that refund amount, leaving me out **$644.91 for medication I had attempted to cancel before confirmed shipment.** The customer service has been equally disappointing. I've repeatedly requested callbacks, struggled to get meaningful responses, and been passed between representatives. Today, October 23, I finally reached another representative, only to be placed on hold for approximately 15 minutes before the call disconnected without any resolution. My subsequent chat messages have also gone unanswered. What makes this especially disappointing is that I previously used Rx Pros and was encouraged to switch to New Self because it was presented as a comparable, more affordable option. **My biggest issue isn't simply the shipping delay or the prescription change. It's that New Self acknowledged my cancellation request, failed to complete it, and is now making me financially responsible for the result.** I have saved the chat history documenting these events, including the October 7 confirmation from their representative. I have given this company numerous opportunities to make things right. At this point, I cannot recommend New Self to anyone looking for reliable service, clear communication, or responsible handling of prescription concerns.

Worst experience I have ever had. After 4 months of TRYING to contact them numerous times I only lost 3 pounds. After a negative review they begged me to correct the review. FDA has also contacted them concerning their medications and lack of effective treatment. DO NOT USE THEM!’

I have been trying for 2 months to get a doctor to respond to me about my weight gain due to their changing my medicine. I have sent messages through their "portal" without any response. I did great the first 3 months then decided to buy an entire year which I feel now was a mistake.

Their support is terrible. They use an AI chatbot that does not work well, and when a human reaches out to you, there does not seem to be a way to respond. For example, I received messages in the app from the support team saying "... reply to my email", but there was no email listed in the message, nor an email in my inbox or spam associated with newself. I requested a pause on my subscription, and got this reply (feel free to dox me NewSelf to fix this): "I wanted to follow up regarding your request to pause your subscription. I reviewed your account and can confirm that your next billing date is currently scheduled for December 10, 2026. If you need additional time and would like us to delay your next billing date further, please reply to this email and let us know. We’ll be happy to review your request and assist with the available options. Warm regards, Vania NewSelf Support" But there was no way to contact them, and I was billed $350 on 10/12. When requesting a refund for this billing, I keep getting AI telling me useless info and seemingly no way to talk to a person. One rep did call me, and I didn't answer because I didn't recognize the number. When I called back, I was placed on hold for 5 minutes, and then the line was abruptly shut off. This company has the worst customer service I've ever experienced. 0/10 Will be switching to Sprout which also offers the same medication for way cheaper.

Breeched confidentiality. I do not want to be contacted by NewSelf Ministries. They have done enough damage.

I began taking a compounded GLP-1 medication distributed by New Self Inc. I initially began taking it in the spring. By the beginning of August, after taking it weekly, I experienced an intense, ongoing systemic reaction. This includes severe sore throat, significantly swollen lymph glands, a severe headache and debilitating backache including muscle aches. These symptoms suggest an immune inflammation to the compounded product. I stopped taking the product. due to safety concerns and the symptoms are lessening since I stopped it. I called the New Self company several times and wrote to their customer service and their medical team to no avail. Yesterday I asked them to refund me less than half of the amount I paid for their compounded GLP-1 but they said they would not refund me. They will not provide me with the formulation of active ingredients for me to tell my primary care physician. New Self sends out a 3 month supply to me and have sent me 3 shipments. This last shipment is from a different pharmacy that they previously sent to me for the other 2 shipments. Since the effects were really bad, I threw away the last 3 vials thinking I would not be taking it anymore. It came from Vault pharmaceuticals 3167 Premier Dr. Brooksville, FL 34604. The prescription label says inject 25 units (2.5 MG) subcutaneously once weekly. The drug on the label is Semaglutide/Glycine 1(ML) 10 MG/ML Injectable. The reactions to this injectable were very scary and I thought if I did't stop taking it I would end up in the ER. I chose to purchase a one year supply and I took it for 5 months and they switched the Pharmacy. I don't know what they used in it but it did not agree with me at all. Buyer Beware.

I was on the 3 month subscription. The first 2 months went well. Then I chose not to renew my subscription after the 3 month program and my last shipment of medication never arrived. I paid $250/month for the tirzepatide medication and I never recieved my 3rd shipment. I've been trying to communicate with their "customer service" for 3 weeks with no resolution. Do not trust this company. Huge mistake.

Terrible customer service.