Urtopia EbikeReviews of newurtopia.com

Bisher alles prima. Das Rad ist leicht und ich brauche kaum E-Unterstützung da es sich schön fahren lässt.

I really like the light weight Urtopia bike. I like the connectivity of it. I just wish you could go faster on one. Max speed is around 17 mph (unless you want to look like the roadrunner).

My experience with Urtopia, particularly regarding my e-bike order, has had its highs and lows. Initially, I encountered several challenges, especially with customer service responsiveness. I placed my order on June 20th, 2023, and for a significant period, reaching out to their team proved difficult. The contact number provided was unresponsive, forcing me to rely on emails, which were not promptly answered. By July 26th, 2023, I still hadn’t received my bike, and my inquiries about the order status were left unanswered, despite multiple attempts to get updates. This led to considerable frustration and uncertainty about the fate of my purchase, to the point where I contemplated canceling my order. The lack of communication and delayed response compounded the issue, especially after being initially informed the bike would arrive by the end of July, only to be notified of delays later on, albeit with a compensatory offer of a $100 credit, which I accepted. However, the situation took a positive turn when Urtopia shipped my e-bike and applied a $100 discount off the original price as a gesture of goodwill. Upon receiving and using the bike, I was impressed by its quality and design. The bike is lightweight and feels excellent to use, meeting my expectations in terms of performance and build quality. In retrospect, while my journey with Urtopia started on a challenging note due to customer service and delivery delays, the resolution of my issues and the quality of the product have significantly improved my perception of the company. I appreciate Urtopia’s efforts to rectify the situation and hope they will continue to enhance their customer service and communication to prevent similar experiences for other customers.

I bought a bike last year in the autumn when it was still possible to enjoy cycling! I'm thrilled with it! I am often asked by passers-by what kind of bike it is. It is very stylish and manoeuvrable! For me, as a woman, it is also very light! The customer service made me a good offer! I recommend it! thank you

Battery drain in a day and half with no charge. The communication with the cell is not friendly and software need update for alarm and many features. Bluetooth malfunction

I’m a Senior Pastor by profession with limited time schedules. When I purchased my Utopia e-bike I was just blown away of its performance. I’m a professional cyclist as well and riding my e-bike makes it just that much better to have. I highly recommend it. Rev. Prathan L. Powell

Anna in Customer Service helped me fix my connection immediately despite it being midnight at her location. The bike is fantastic and I cannot wait to use it regularly this year.

Please DO NOT DEAL WITH THIS COMAPNY! UNRELIABLE !! you'll waste thousands of dollars in a cheap quality bike and yes it does look nice but you'll need to fix it from time to time and there are no parts available! you'll have to pay for it and it has to be shipped from china since they don't have any stock in USA!! Update.. Customer service replied to my review saying I have to buy the products!! well, they're just punch of liars and dishonest agents and they literally asked me to write a good review on their Facebook page or trustpilot to get the product free of charge!! the common situation is not to buy reviews for your trash bike and ask people to write good reviews that's what called common situation.