Poor
50 reviews
newyorkcitybaskets.comNew York City Baskets is an online-based gift basket company that offers meticulously curated gourmet baskets for every occasion with free delivery across major U.S. and Canadian cities on orders over US $100, and over 100 customizable add-ons to choose from . With a focus on service, quality, innovation, and same‑day delivery options in select markets, it provides a seamless and personalized gifting experience tailored to both individual and corporate customers.
newyorkcitybaskets.com (newyorkcitybaskets.com) has 50 customer reviews on Consumer Courier, with an average rating of 2.9 out of 5.
50 approved reviews, newest moderated first
Belinda W.
Posted
Very good service at reasonable price Will definitely use again
Response from newyorkcitybaskets.com· Nov 21, 2025
Thank you so much for the wonderful 5-star review! We're delighted to hear that you enjoyed our service and found our pricing reasonable. We truly appreciate your support and look forward to serving you again soon!
Tamar S.
Posted
A friend ordered a gift basket for us. When it arrived one of the items was a product which was supposed to be kept for an. The basket was not delivered cold/frozen and the item was already thawed with the product unusable. It is such poor judgment and quality control to include an item that should be kept frozen in a gift basket. I would definitely not recommend using them.
Response from newyorkcitybaskets.com· Nov 20, 2025
We’re very sorry to hear that the item arrived thawed and unusable — that’s incredibly disappointing, and we completely understand your frustration. While we do our best to pack temperature-sensitive products securely, items that require refrigeration can be affected if a longer shipping method is selected. For future orders, choosing an expedited option can help ensure these products stay in proper condition throughout transit. Thank you for sharing your feedback, and again, we sincerely apologize for the experience.
Mike & B.
Posted
Ordered a wedding present, online from the UK, for a cousin in Queens.
Response from newyorkcitybaskets.com· Nov 18, 2025
Thank you, Mike & Barbara, for your thoughtful 4-star review! We’re glad to hear the ordering process from the UK went smoothly and that your wedding present made its way to your cousin in Queens. We truly appreciate you choosing us for such a special occasion. If there’s anything we can do to make your next experience a 5-star one, we’d be happy to help!
Diane L.
Posted
Delivered when they promised. Thank you.
Response from newyorkcitybaskets.com· Nov 17, 2025
Hi Diane, thank you so much for your 5-star review! We’re glad to hear that your order arrived right on time. We appreciate your trust and look forward to serving you again!
Sharon C.
Posted
Order was exactly as I had specified in the online order. Delivery was on time and communication was timely and accurate. Highly recommend this company.
Response from newyorkcitybaskets.com· Nov 10, 2025
Thank you, Sharon! We’re so pleased to know your experience with us was smooth and timely. Your recommendation truly brightens our day. We can’t wait to help you celebrate your next special occasion!
Carol R.
Posted
Great choice of items, easy to order, kept informed of progress of order, delivered on day requested -what’s not to like?
Response from newyorkcitybaskets.com· Oct 28, 2025
Thank you for your wonderful review, Carol! We’re delighted that you were happy with the selection, communication, and delivery. Your satisfaction is our top priority!
Carla L.
Posted
I ordered a very expensive basket for a client and upgraded the champagne for a total of $300. The delivery came and it looked nothing like website. It was supposed include a cute brown bear, they put a grey raccoon! It was very masculine on the website, that's why I chose it. Instead they include lavender and red chocolates instead of the chocolates that said "BOSS" on them. It was horrible! I had to apologize to my client that I sent it to. They wouldn't give me a refund or try to fix it. Beware, do not use this company they are horrific!!!
Response from newyorkcitybaskets.com· Nov 6, 2025
We sincerely apologize for your disappointing experience. We understand how upsetting it must have been to receive a basket that did not match your expectations, especially after carefully selecting it for a client. Your feedback is very important to us, and we’re truly sorry that the presentation and contents were not as described. We regret that this situation caused you inconvenience and frustration — it’s never the experience we want for our customers.
Danielle S.
Posted
I spent hours choosing from all of their options to create a custom basket for Mom's birthday. The basket arrived in time and looked nice, but only the bottle of wine and pears were what I chose. The cutting board and all snacks were completely different. Their customer service says that this is within their policies, but their website doesn't understand that anywhere. If you want a gift basket with random stuff included then sure you can use these people.
Response from newyorkcitybaskets.com· Oct 20, 2025
We sincerely apologize for the issues with your order and the misunderstanding regarding substitutions. We understand how frustrating that must have been and truly regret the inconvenience caused. Your feedback is important to us, and we’ll work on improving communication and clarity in the future.
