SV
Posted
Support for project work is often not…
Support for project work is often not timely and tends to drag out.
Response from NICE inContact· Mar 1, 2020
Thanks for your feedback. We'll share your comments with the appropriate teams.

Great
268 reviews
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
268 approved reviews, newest moderated first
SV
Posted
Support for project work is often not timely and tends to drag out.
Response from NICE inContact· Mar 1, 2020
Thanks for your feedback. We'll share your comments with the appropriate teams.
Brice K.
Posted
Awesome cloud phone platform.
Response from NICE inContact· Mar 1, 2020
Thanks, Brice!
Ty H.
Posted
NICE has been a pretty good system to work with. We've had limited issues with our ACD and when we do we have quick turn around.
Response from NICE inContact· Mar 1, 2020
Thanks for your feedback, Ty!
Romina C.
Posted
NICE InContact has made such a difference in our Call Center. System has incredible reporting and is very stable, ability for agents to work remotely and is really easy to train on for new agents.
Response from NICE inContact· Mar 1, 2020
We love hearing that we've made a difference. Thanks, Romina!
Lindey D.
Posted
I really loved using NICE inContact. I thought it was very easy to find reports and track my agents. Ease of use and speed is really important to me. I would recommend the software to anyone!
Response from NICE inContact· Mar 1, 2020
Thanks for the recommendation, Lindey!
Patrick C.
Posted
Overall the platform is great. Support can be a little trying at times, but it is rarely needed.
Response from NICE inContact· Mar 1, 2020
Thank you, Patrick!
Milton P.
Posted
We have been using NICE inContact in our call centers for over 10 years and it has tremendously increased our efficiency and productivity. Over the years the interface has become more user-friendly and our agents are extremely happy with the product. I would recommend NICE inContact.
Response from NICE inContact· Mar 1, 2020
Thank you for your continued faith in us, Milton. We're happy to support your business!
Ryan F.
Posted
Easy to use interface, excellent call quality
Response from NICE inContact· Jan 31, 2020
Thanks, Ryan!