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NICE inContact Reviews | Read Customer Reviews of niceincontact.com

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NICE inContact

Sales & Marketing

NICE inContactReviews of niceincontact.com

75 West Towne Ridge Parkway Tower 1, Sandy, Utah, Utah

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4.0

Great

268 reviews

NICE inContact4.0

Reviews268 About Contact

About NICE inContact

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

NICE inContact (niceincontact.com) has 268 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.

Also known as: niceincontact.com
Website: niceincontact.com
Category: Sales & Marketing
Location: Sandy, Utah, Utah
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 87% of reviews.
Most recent review: July 2026.

How we calculate scores

Rating breakdown

5 star35%
4 star42%
3 star14%
2 star4%
1 star5%

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(866) 965-7227
niceincontact.com
75 West Towne Ridge Parkway Tower 1Sandy, Utah, UT 84070

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NICE inContact reviews

268 approved reviews, newest moderated first

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D K.
Posted Sep 11, 2019
They have a high uptime and are very…
They have a high uptime and are very responsive to the few issues that pop-up.
Response from NICE inContact· Oct 10, 2019
Thank you for your positive comments.
Report
Dustin S.
Posted Sep 11, 2019
Great responsiveness from support
Great responsiveness from support. Pricing can be a bit spendy, but no doubt they offer the best contact center management platform!
Response from NICE inContact· Oct 10, 2019
Dustin, thanks for your comments!
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Nikhil H.
Posted Sep 11, 2019
Good Functionality and connectivity…
Good Functionality and connectivity with phones.
Response from NICE inContact· Oct 10, 2019
Nikhil, thank you for the feedback.
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Myra N.
Posted Sep 11, 2019
Nice InContact
We just went go live with NICE inContact in July and it has been a very positive experience. The specialists are very happy with the new system as well as the quality team and management. There have not been any issues with call routing and we all love the new reporting and dashboards!
Response from NICE inContact· Oct 10, 2019
Myra, we are happy to have you on board with CXone and that it's making a difference for you and your team.
Report
Dawn V.
Posted Sep 11, 2019
It's a good platform that helps us…
It's a good platform that helps us provide great service to our client's. Their technical account managers could use some training in customer service, they seem to lack that skill when dealing with their customers. MAX is also fairly accessible with our staff who use screen reading software. I would like to see more customization when it comes to tones and such
Response from NICE inContact· Oct 1, 2019
Hello Dawn. We appreciate your review and have passed along your suggestions to our services and product teams.
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Fadil D.
Posted Sep 11, 2019
We had issues of agents not logging…
We had issues of agents not logging being able to log in and we couldn't take patient calls for an hour.
Response from NICE inContact· Oct 1, 2019
Hi Fadil. Thank you for your comments. We are constantly working to improve your experience.
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scwhiting
Posted Sep 11, 2019
Still need to work out some of the…
Still need to work out some of the bugs, but it's getting better every day.
Response from NICE inContact· Oct 1, 2019
Thank you for your positive comments!
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Matt B.
Posted Sep 11, 2019
I enjoy using inContact
I enjoy using inContact. It helps me run my day to day operations with ease.
Response from NICE inContact· Oct 10, 2019
Matt, thank you for your review. We're happy that we can make your day easier!
Report

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