Nom NomReviews of nomnomnow.com

My dogs have been a client of Nom Nom for years. They like the food, I get a big delivery once a month. The problem is their packing and packaging. They put these huge rubber bands on the food to make bundles, which puts holes in the packages, I have to throw out more than half the shipment every month. I’ve ask them multiple times to stop bundling them so tightly with the rubber bands many times. Today I ask again, because half the product was ruined. They not only told me they can’t stop using the rubber bands, the woman on the phone was very ugly to me. And just told me she would cancel my subscription. The rubber bands aren’t needed and the packaging is not strong enough for these thick tightly wrapped bundles. I guess they don’t care if they loose customers. I would not recommend Nom Nom to anyone.

While I agree food quality is decent there seems to be more rice in the food than expected. In addition, Nom Nom doesn't ship with a lot of dry ice. Usually receive food with all dry ice melted and food starting to defrost and in a few cases fully dethawed. Asked Nom Nom to send more dry ice they said no. Tried ordering Nom Nom from Chewy a few times and they have no issue ensuring there is enough dry ice for food to arrive frozen from facility. On top of this Nom Nom has the worst customer service ever. Everything that happens they put on the customer as their fault. Even at sign up I had issues and called in was told that I was suspect of fraud for trying to open an account where someone at my address already had an account open. If you share a space or rent a space with someone Nom Nom may not be for you. You have to jump through hoops to get a second account open at the same address only for PII and help desk tickets to be shared with the other person at the same address, which the other person has a different email address and everything else except home address. Even got last 4 of the other person's credit card number from Nom Nom along with other details. On top of that their system seems to not report accurately as well. Was told things occurred at different dates and times that do not match up to emails that were sent out for the emails I did receive. For example, I was told I reset my password at 5:33pm when in fact it was past 10pm. Would chalk it up to timezone differences but no timezone accounts for that in US and it doesn't even match UTC. Another example, I told Nom Nom I didn't receive certain emails after checking spam and every folder in my email along with block lists. I was told the emails went out and it's my problem that it was not received by me. No investigation and Nom Nom IT was not notified by the time I decided to never do business with Nom Nom again. Heavily recommended either going to Chewy for Nom Nom food or not use them at all. There are plenty of high quality fresh food for the same price of Nom Nom or less.

Customer service is amazing!!

Dogs are loving it! And the food actually looks like human food and not just a paste like some other brands.

The customer service and caring follow-up from this well trained staff is worth the spend.

Lots of good information, ordering was easy and our girls got their food in record time.

My English Springer loves the food. Switched from The Farmers Dog as the texture of Nom Nom is more appealing vs TFD and the single serve packs are more convenient. But, the cost is considerable. Not for the faint of heart or those with a budget or multiple dogs.

We started our Great Pyrenees Sully on Nom Nom about a month ago. A good friend highly recommended it. She has given it to her fur babies for a long time. Sully absolutely loves his food. We have noticed his coat is better than ever. It’s so silky and soft. Sully does therapy visits and many people who see him regularly comment on how good he looks. What goes in must come out. That also shows us what great food he’s getting. No more tummy problems. We really like the easy way to change an order if we want to try a different meal. We are very satisfied with Nom Nom. Thank you Vicki,Gary and Sully