Mechele W.
Posted
Inconsistent customer service
Tanisha was the only service agent that went out of her way to try to help me but 3 days later I finally got a simple tire replaced and an oil change. I will not be going back.
Average
144 reviews
National Tire & Battery is listed under Auto Parts & Wheels.
National Tire & Battery (ntb.com) has 144 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
144 approved reviews, newest moderated first
Mechele W.
Posted
Tanisha was the only service agent that went out of her way to try to help me but 3 days later I finally got a simple tire replaced and an oil change. I will not be going back.
michelle B.
Posted
I went in to repair a tire leak. I had an appt. was told upon entering that it would be a long wait. When the gentleman went to look at my tire, he immediately said I needed tires. He then took me inside to show me the price of tires and stated I need 4 of them since I have awd. NEVER SEEING WHAT MADE MY TIRE LEAK. I left there, went to another place, and was in and out in 15min.
Mike M.
Posted
They aligned my car up they said last year needless to say they did not but changed me for it I had to get new tires ntb can not be trusted
Bridget H.
Posted
Rod Payne was very helpful in suggestion tires for my vehicle and helped me manage a tire issue late in the day close to closing. Jen I.
Erika P.
Posted
Very friendly as and treated me with respect. Up-front and honest people ! Thank you Erika Patterson
Sheri H.
Posted
Great service and quick! Roland made it so easy to get my car in and out. Highly recommend for an inspection and service after getting the runaround from Tire Choice on holland road and Holland Road Auto was too busy for several weeks to even take me. Thanks so much!
J. S.
Posted
I got an alignment on my truck because I replaced the rack and pinion. The alignment was OK as of now, But The tech took the boot clamps off and wire tied the boots to the tie rod and then wire tied the boot clamps to the end of the boots on my new rack and pinion to make it look like they were on the boots. They need to make sure their techs can do the job they are assigned and not jerry rig people's vehicles. Will not take any vehicle I own there ever again. Newport News location.
Randy
Posted
The lady at the counter Nancy was very. Good at explaining price and time that it would take to do the work and kept me informed as how the job was going Nancy was very polite and professional and u can tell she is very good at her job and I only come here because she work at this store if she goes to another store I will go where Nancy goes happy customer