Office DepotReviews of officemax.com

TRASH company. Bought hp printer ink cartridges, 0E printer error came up. We were able to single out the issue to the new faulty color-ink cartridge. Came in (in-store purchase) w/receipt for a simple exchange and was denied. They don't accept returns/exchanges for open ink. Literally no way for me to know if it wasn't working unless I opened the package. Everyone was sympathetic but basically- too bad, so sad, we got your money now go away. Ink is not cheap. Never going back.

Their AI chat is useless and the "live" person on chat is just as useless. Can I post images of the chat? They are really tell the story.

I called my local Office Depot to order an office chair and was told to go online to order it. One week later I received a T.V. console table that I did not order. The local store would not take the wrong item and told me to call customer service to request a pick up. One week, seven emails, and a pick-up escalation order later I still had the wrong item and was told that my order for the chair was cancelled. Me and my company will NEVER order from Office Depot again. This experience was time-consuming and beyond frustrating. And to have "guidelines" for reviewers is not surprising at this point.

I went to a Office Max location in Jackson, MI on Wednesday, 8/13 to look for a specific item: Dymo black on white label refills. The item was empty on the shelf in the store, but listed as on sale for buy one, get one 50% off. I really needed the refills so I went online that evening to get two sets of two refills for the same item for in store pick up at the same store. My order specifically said I wanted to pick the order up prepaid from the Jackson, Michigan location and the website said it would be ready within an hour or the next day because I ordered it during the last hour they were opened. The business opened the next day at 8 am and I did not receive any email from them 9:29 am saying the order could not be fulfilled and my card would not be charged. I had assumed the items would be pulled from this or another store since the system said I could do in-store pick up. These were items I needed for work and I am now scrambling to get the items from another vendor. Get your tech to have up to date inventory so you can provide accurate customer service. If you want people to come to your store, you have to compete with online vendors and crappy communication and inaccurate inventory will make me shop elsewhere.

I ordered an item online. (435499910-001) It was delivered to the wrong address. There is literally no way to reach customer service through them, or through their delivery service, Veyer. It says that "no live agents are available at the moment." I have been calling from 10am PST through 3PM PST This is well within the posted customer service hours. OfficeMax is a scam.

I had to return an HP printer to the Orland Park store and Print Supervisor Danielle Rodriguez handled the transaction professionally and quickly. She really knows ow to do customer service. She made the situation comfortable, efficient, and friendly. GREAT job Danielle!!!

HORRIBLE service. Had two very important faxes to send and got NO customer service. She informed me that there were only two people in the entire store, blah blah blah. Not happy or helpful with a definite crappy attitude. Why are you in customer service then, lady? The machines are ALWAYS broken (one out of two was working today), and I left disgusted. They are the only game in town, and they know it.

This business is done and should close its doors. It is a COPY PRINT PLACE and you can't walk in the door and get 5 copies. No one acknowledges you when you are standing directly in front of them. Unbelievable! Close up shop. You are a disgrace. And your business has gone down the tubes.