Ogawa World USAReviews of ogawaworldusa.com

I bought a Masterdrive AI 2 a year ago. A very solid piece of equipment. I use it practically every night before I go to bed. It really works hard massaging the muscles. The heat feels great. I almost did not get it due to the price. BUT, I'm glad I did. It is worth every penny. Ogawa makes very nice, high quality, effective chairs.

Extremely knowledgeable and high quality product. Ethan did a great job explained all of the product details and helped us make an informed decision.

I am very satisfied with my Ogawa massage chair and feel it has been a worthwhile investment. The chair has a unique and attractive design that looks great in our home. The built-in massage programs perform exactly as described and provide a very enjoyable experience. One of the main reasons I chose Ogawa was its focus on deep tissue massage, especially for the neck and shoulders. Those were the areas I was most concerned about when shopping for a massage chair, and Ogawa has exceeded my expectations. The massage is strong, effective, and helps relieve the tension that builds up throughout the day. After a long and stressful day, both my wife and I enjoy spending time in the chair to relax and rejuvenate before going to sleep. It has become part of our daily routine and has contributed to our overall comfort and well-being. Overall, I highly recommend the Ogawa massage chair to anyone looking for a stylish, high-quality massage chair with effective deep tissue massage capabilities. In my opinion, it is absolutely worth the money.

had an excellent experience working with Ogawa throughout the purchase process for my BioVision massage chair. From the beginning, Sarah and Ethan were professional, patient, responsive, and very knowledgeable about the product line. I had many questions regarding pricing, delivery, warranty options, room access requirements, color availability, and comparisons with competing premium massage chairs, and they consistently answered with courtesy and professionalism. What I especially appreciated was their willingness to work with me on a very competitive package price while still taking the time to explain the details thoroughly. They also accommodated my preference for the Black and Champagne color combination, which I understand is in high demand. The communication was prompt and respectful throughout the process, and I never felt pressured. White-glove delivery details, assembly, stairs, packaging removal, warranty coverage, and shipping timelines were all explained clearly. As someone who researched several high-end massage chair brands before making a decision, I felt that Ogawa distinguished itself not only through the quality and sophistication of the BioVision chair itself, but also through the professionalism of their customer support team. Overall, a very positive buying experience, and I appreciate the help Sarah and Ethan provided during the process.

Ethan is very helpful in my purchase and professional. He is proficient about the product and able to discussed everything to me.

On initial contact, Ethan spent an enormous amount of time answering all my questions and additionally providing extra information unknown to me regarding the Bio Vision Massage Chair. He even took a second call from me a couple of hours later to discuss further with my wife and answer her questions also, some of which were repeats from me earlier. He never lost patience and provided invaluable insight. As the search for the right chair continued, my email correspondence was handled primarily by Sarah and she also was prompt in her replies and very helpful in her assistance as I navigated the process! I just ordered the chair today and if the product is anywhere near the quality and professionalism of Ethan and Sarah, I am positive my wife and I will be more than satisfied! Thank you both!!

Ordering directly from Ogawa was simple and straightforward. The price was excellent compared to other retailers, and communication after placing the order was clear and timely. Ethan and Sarah have been great to work with — very prompt, knowledgeable, and professional. Everything about the purchase process has been handled well so far.

Company promised to deliver 7k chair to my upstairs. They couldn't even get it in front door on first day as they couldn't lift the chair. People sent had no equip. to lift a300lb chair up steps. The stairs met required wideness. They took chair back and I talked to a rep who said they could have a tech come and remove the sides on chair to make it easier. Next day they called and asked for measurements again now refusing to take arms off chair as they would do in any repair. All doors met 32in minimum but one. If the door frame were taken off it also would be fine but no one has suggested that. I could have easily done this. They now offered to only put on first floor but that wasn't the deal. Chair was returned and now I have to pay return shipping. I'm getting a chair from a competitor now and guess what, they suggested I remove the door frame which I did, adding 4 inches to the width. (The Ogawa would have now fit) Ogawa is a huge dealer that should have sent a tech even if I had to pay for it. They also might have suggested that I remove the door frame. Ogawa didn't keep their word to send a tech. Customer service just a canned statement. They sent an unqualified delivery company who's 2 men told me they weren't told anything about chair going up stairs. They couldn't even carry the chair. Had no equipment. Shame on this large company. They take no responsibility for what I was told by their rep on the phone the day this all went south. My money minus shipping was refunded but not as quickly as promised. The ogawa chair was most definitely had a superior covering over the rollers. I'm frustrated that I had to settle for less.