OMTechReviews of omtech.com

Every part of the process from order to receiving my machine was quick and easy

So I received a email from OMTECH ‘ are you happy ?’ Well actually no I’m not . The machine hasn’t worked correctly from the get go . Getting Tech support has been as easy as climbing Kilimanjaro blindfolded with my arm in plaster . When I contacted them previously I was told that to seek tech advice I would have to purchase a support session even though the machine was new and under warranty . So eventually I get tech help and they called at 7.30pm when I was getting ready for 3rd shift - such a convenient time to call . So I get a email today 4 lines ‘ you may have a problem with the tube ‘ … no guidance how to fix this - nothing - it’s great to feel valued as a customer .

Pros ready to help. very nice peoples. thank ya'll bunches

Atencion inmediata y se esforzaron en resolver el problema. Muy buen Customer Service.

literally bought a 20/28 system with chiller, inline and lightburn with extra lens. then literally 3 days later you guys offered a fathers day sale and then a july 4th sale with 600 off. i wrote to ask if since i was so close to the first offer if i could be given the discount since if i would have known i would have totally waited. i was told immediately no and it wouldnt happen.... so yea any other company would have made that happen and i hate the fact that you guys shot it down no question. and fyi i even said i wouldnt expect the full offer but anything to alleviate the sting of seeing everything i just bought on sale the very next few days. i love the laser and i would speak better of you guys had you not been so immediately quick to shoot that down

Initially had a problem with the x axis drag chain not being assembled correctly. It would strike the underside of the lid. I fixed it and haven't had any further problems. It has proven to be a reliable machine. I do wish there was a way to control the air assist for different materials though.

I will start by saying that I have had my laser now for three months and still am not producing things. However, some of that is just due to my own lack of time to spend on getting things tuned in. There has been a lot more needed to get the thing working than I had hoped. This is not an out-of-the-box machine. If you are looking for something that is going to be dialed in and ready to go as soon as you unpack it then you either need to go with something with a lot fewer capabilities or with a brand that is three to four times the cost. The support team has been good at getting me answers. Sometimes they are fast and sometimes they are not. All in all, I would say that I have been pleased with my purchase to this point.

Ordered through Amazon.delivery was very quick, was told 6 to 10 days turned up after 5. Very well packed. However when set up it refused to test fire and showed water error 1. Have tried to contact tech support from the website but received no response as yet. Will try Amazon if don’t hear back from soon. Can’t comment on the performance as can’t use. Disappointed that I can’t use it yet.Had a reply from Omtech asking me to email tech support. Did this 3 days ago, no reply as yet. Have sorted the problem out, was fault with my chiller internal plumbing. Tech support have contacted me through Amazon and have been helpful. Now I can use it I can now give report on the performance. Performance is very good. You need to practice with it to get the results, but well worth the wait. Thanks Omtech for your help.