Average
443 reviews
OMTechWe garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
443 approved reviews, newest moderated first
Jerry R.
Posted
The tube got here very quickly and Omtech was very helpful making sure we had the right one for our laser to get back and running!!
Response from OMTech· Oct 21, 2025
Thanks Jerry! We are so happy that you received your replacement tube quickly! Thank you so much for the feedback and the support. We hope you LOVE your OMTech laser! Respectfully, OMTech.com Customer Service Team
Kevin C.
Posted
Great customer service! I had a technical question about replacing the Z axis belt on my laser and they actually made a video for me with my exact model to share how to replace it! Thank you!
Response from OMTech· Oct 21, 2025
Thank you for the review, Kevin! Our Technical Support Representatives do all that they can for our customers. We are so pleased they were able to assist you. Should you have any questions or further concerns, please reach out. Our Customer Service Team is available 24/7. Respectfully, OMTech.com Customer Service Team
George R.
Posted
Customer service responded quickly and deliver my part in a timely manner
Response from OMTech· Oct 20, 2025
Thank you so much for taking the time to leave a review, George! We truly appreciate your feedback and thank you for your patronage. Please reach out to us should you ever need any assistance. Our US based representatives are available M-F 8am-5:30pm pst. Respectfully, OMTech.com Customer Service Team
Mae B.
Posted
I’ve been dealing with Omtech for months now. I wrote a previous review but yet the saga continues. After my laser was stolen from the street (omtech did not require signature, driver left in road), omtech did offer to send me a new laser. I was very excited and was going to pull my review on this site. However when the laser got here, one of the belts was broken. I thought I needed a replacement so I contacted omtech who said the belt was out of stock and would need a month to send a new one. I was able to feed the broken belt through the machine using a plastic bit of garbage and was able to secure it back in place. I then used the laser for all of about 6 hours and one night I hear a loud pop coming from the machine. The laser stopped firing out of nowhere. Was using under totally normal circumstances. I contacted omtech and they said they would need me to test the capacitor to see if it’s the tube or the power supply that stopped working. They asked me to hook a resistor up to the machine to check the power supply (I am not an electrician. I am a crafter). I did not have the resistor. It was supposed to come with machine and did not. Had to wait another 5 days to get resistor. Luckily my husband vaguely knew how to test it, but first, omtech sent instructions for the wrong machine and then they sent us instructions that were upside down. After super sketchy handling of high voltage wires and reading from our upside down computer l, we found that it was the power supply to the laser that failed. We went to omtech website and found this replacement was out of stock too. I ordered this laser almost 4 months ago and still do not have a working laser. Its honestly comical how bad this is at this point.
Response from OMTech· Oct 7, 2025
Hello Mae! I am so sorry that you are continuing to have issues with your machine. As I stated in response to your previous review, I am trying to locate your order number with omtech.com but do not see anything under the name provided. Did you order directly via OMTech.com, or was it via Amazon or eBay? I have also sent you two separate requests directly. Please respond to the latest request. Respectfully, OMTech.com Customer Service Team
Drew O.
Posted
I love their marking spray product, but it is so expensive on Amazon. Buying it from their website is way cheaper, but delivery can take up to 3 weeks in my experience.
Response from OMTech· Oct 1, 2025
Hello Drew! Thank you so much for the feedback. We are happy that you are enjoying our Metal Laser Marking Spray. Anytime an accessory is ordered directly from our website, it will take 24-48 business hours to process and ship. Shipping can take between 5 and 7 business days, depending on your location. We truly apologize if you experienced a delay. Thank you again for the valuable feedback. It is greatly appreciated as well as your patronage. Respectfully, OMTech Customer Service Team
first time C.
Posted
Very good learning fast even though I have not previous even touched a laser. wish it had a camera
Response from OMTech· Sep 3, 2025
Thank you so much for your review! We are happy you enjoy your laser and find it easy to use. If you are interested in a camera for your machine, you can look for a compatible one for our machines at lightburn.com. Thank you for choosing OMTech. Respectfully, OMTech Customer Service
Cheryl P.
Posted
One day after setup it stopped working. The laser isn’t firing. Support via email so far. Keep in mind if something goes wrong theirs no service repair man coming to your door.
Response from OMTech· Sep 3, 2025
Hello Cheryl! Thank you so much for the feedback. Please note that anytime a machine is purchased via OMTech.com, customers will receive two complimentary Virtual Technical Support sessions with our Senior Technicians. They can help with setup and troubleshooting. We are also available to help 24 hours a day via email, chat, and over the phone. Our US-based Technical Support team is also available Monday through Friday, 8 a.m. to 5 p.m. PST. Respectfully, OMTech Customer Service
Thomas S.
Posted
Autom. Höhenverstellung defekt. Anfangs vorgefertigte Antworten vom Support, nach detaillierter Fehlerbeschreibung keine Rückmeldung mehr. Billige China Steuerung. Nicht empfehlenswert
Response from OMTech· Sep 3, 2025
Hello Thomas! OMTech.com offers 24-hour customer service via email, chat, or phone. Our US-based Technical Support team is available Mon-Fri 8 am -5 pm PST. We also provide video technical support sessions, during which you can have a 45-minute Zoom meeting with our senior technicians to help troubleshoot your machine. I have sent you an email directly so that if you still need assistance, we can get you some help as quickly as possible. Thank you so much! Respectfully, OMTech Customer Service
