Great
506 reviews
OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
506 approved reviews, newest moderated first
Carlota de T.
Posted
Patrick was very knowledgeable, articulate, and informative
Response from Oncourse· May 13, 2026
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Lita K.
Posted
My experience was great. Oncourse Home Solutions made it so easy to get service.
Response from Oncourse· May 13, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Gary R.
Posted
Had a great experience with Big Foot. I called in to make a claim and within I got a call saying he would be out in half a hour. He arrived when he said he would and introduced himself. He had the problem solved within a 1/2 hour... First class operation AAAAA+++++++
Response from Oncourse· May 13, 2026
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
Dissatisfied C.
Posted
Waited until late afternoon to see the contractor he looked at my issue said nothing was wrong blew out a small pipe ( which bubbled up water in a " catch ball" ) and said we were all set. My furnace still dripping so absolutely nothing was fixed. I now have to call back and get another appointment. Not satisfied at all.
Response from Oncourse· May 12, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at [email protected] and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Simone F.
Posted
I have never had a problem working with them. Always precise, honest and professional! Keep up the great work. Your employee James deserves a raise!! $$ Very hard working guy and always on time, professional and honest....
Response from Oncourse· May 12, 2026
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Keith K.
Posted
Joe was exceptionally efficient and experienced!
Response from Oncourse· May 11, 2026
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Debbie E.
Posted
Very nice serviceman& got our problem taken care of
Response from Oncourse· May 11, 2026
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Barbara R.
Posted
I like that the techs are very friendly and through with the repair. What I do not like is the problem with company when trying to be reimbursed after the purchase of a fixture. I was told by the tech that they did not have the faucet needed for my bathroom and where I could purchase it. Oncourse is telling me this is not the procedure. I have had this service for many years and twice I was reimbursed for the faucet. Once in my kitchen and the other for my master bath. What has changed? I still have the same service.
Response from Oncourse· May 8, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
