OneSimCardReviews of onesimcard.com

Response from OneSimCard· Jan 31, 2025

Hello Lucas, We can see that you contacted our support team twice asking about a tracking number. Our support replied both times letting you know there is no tracking for the shipping method you selected for your order (regular mail). Please check your "Spam" folder for the replies our support team sent on 12/27/24 and 1/3/25. Unfortunately we have little control over what happens to an order after it is shipped and in the hands of a currier. If a customer lets us know their order is lost in transit we always give them the option of a refund or a replacement, however we never received such notice from you that your order was not received until now. We have refunded the cost of your order back to your original payment method. OneSimCard

Response from OneSimCard· Apr 10, 2024

Hello Gareth, We're sorry that you experienced problems with your SIM, what were the problems specifically? Did you reach out to our Support Team for assistance? We take extra measures to promote security and our credit card authorization form is one of those measures. We do offer other options to verify your credit card if you are not comfortable filling out the authorization form. You can add funds through your 1Sim Fund using Bitcoin, Visa, MasterCard and AmEx enrolled in the credit card security programs. If you have any questions or concerns about payment please contact our Customer Support Team who would be happy to assist you. OneSimCard

Response from OneSimCard· Feb 8, 2024

Hi Justin, Thank you for your review. We're sorry you did not find our services to be cost-effective. We are a "pay as you go" service so how much you spend depends entirely on how much you use the service. We also offer Data, Voice and SMS packages for periods of time when you expect more use than normal, we are curious if you took advantage of these options? OneSimCard

Response from OneSimCard· Dec 4, 2023

Hello Silvano, We're sorry you were confused about how many days the data plans are active for. If you look in our FAQ section under "Data Plans" you will see the amount of Megabytes and time included are listed under each plan. OneSimCard

Response from OneSimCard· Sep 20, 2023

Hello Pauline, Thank you for the review. We understand how frustrating technology is when it doesn't operate the way we expect it. Roaming international SIM cards can be tricky and we are always happy to help and take our time to explain things in full detail. We would like to explain in further detail how your expectations weren't met properly if that will help: 1) You were hoping to try the SIM before you left but you couldn't place calls from/to the SIM card while in the USA. This is true. The "big 3" cellular networks in the USA (AT&T, T-Mobile, and Verizon) have "sunsetted" their 2G and 3G networks over the last year or so. Cellular voice used to be carried on these networks, but now voice is being broadcast using "VoLTE" (Voice over LTE) which uses the 4G network for voice. Our roaming service does not have the ability to use VoLTE and for this reason, voice will not work in the USA. We were very happy to see you used voice with no issue while you were abroad, just as our Customer Service agent indicated. If you would like to learn more about the problems with VoLTE roaming in the USA, please visit: https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers This article explains the situation quite well. 2) We are so very sorry that you also had difficulty understanding how to make an international call. Any time you call an international number from any cell phone you should always use either "00" or the "+" sign before the number you are calling. This is true using any SIM card, or any service. For example if you want to call a friend of your in England from your USA cell phone, you would dial 0044, or +44 and then the rest of the #. The reason why 44 is this is the country code for the UK. In your example, to dial back to the USA from Ireland, you would dial 001 or +1 and then the rest of the number because the country code for the USA is 1. We not certain what the Customer Service agent told you because this was over the phone and not a support ticket with exact documentation. We train our agents to tell customers about the + or 00 when they are asked. Is it possible they told you to use the +1 but you assumed they mean 1+? In any circumstance, we are very sorry for the confusion and we are making doubly certain we are clear in our instructions to our customers Again, thank you for your rating and explanation of your experience(s) with OneSimCard. We are very sorry you got frustrated and we hope you accept our sincere apologies for any confusion caused! We hope you had a a fantastic time with the group in Ireland! Regards, OneSimCard

Response from OneSimCard· Sep 28, 2023

Hello Andrea, Thank you for the review. We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it. The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund. Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for this service currently being down and any frustration this has caused. Unfortunately the problem is not in our control and if we don't get updates, then we can't provide updates. Again, thank you for the review, we are sorry that our service didn't measure up.