Sandor L.
Posted
Unreliable service and poor follow-through
Unreliable, confusing process, and no accountability. We rented a branded iPad floor stand for an event in London and paid around £800 (including the stand and custom vinyl design). Unfortunately, the experience was poor from start to finish. - Pricing confusion: the first quote was €270.19, but it suddenly jumped to €564.43 for a different model after we’d already started the process. - Missed deadline: despite several assurances, the branded stand didn’t arrive in time for our event. - Wrong product: we were sent a white “universal” stand—the exact one we’d declined because it didn’t look premium enough. - Compatibility issues: after more back-and-forth, a black stand arrived with an old iPad whose battery barely worked. - Endless follow-ups: we had to chase for e-sign links, payment info, delivery updates, and timelines multiple times. - After-the-fact delivery: the branded stand turned up only on the last day of our event, when it was no longer useful, and the company used this to justify not refunding us. - No goodwill: despite the missed deadline and the extra work on our side, the company refused any refund or commercial gesture, citing their internal costs. If your event relies on timing, reliability, or proper branding, I’d recommend looking elsewhere.
Response from One World Rental· Nov 24, 2025
Dear Sandoor, Thank you for your feedback. We're genuinely sorry to see that you had a disappointing experience and left us a 1-star review. We take feedback very seriously, and I can see your Account Manager has been in touch to investigate the issues you have raised to us. It is noted an offer of compensation was raised when we initially received your feedback. We usually receive very positive feedback from our customers, so it’s unfortunate that we didn’t meet your expectations on this occasion. Thank you for taking the time to share your feedback, which we will take onboard to further improve our services. Kind Regards, One World Rental



