HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Ordered a U24-001 conductivity data-logger. Didn't expect that it would take almost a month to fulfill the order. Otherwise, very satisfied with this company.

Elton did a fantastic job walking me through the process. His professionalism allowed me to feel comfortable to ask questions and not feel embarrassed or like I should know. Thank you Elton!

The 4-channel temperature data logger and HOBOware worked exactly as advertised, and without any problems. Very intuitive and helpful.

Excellent customer service. They immediately communicated that my order wouldn't ship right away and responded immediately when I asked the status. The product is being installed on the job site tomorrow and we couldn't be happier.

Ordered loggers on a Thursday and paid for overnight delivery to get them by Saturday. They didn't get shipped until Monday and I was already out of town for 3 days. Jay

Your need more detailed information on your web site on how to use and set things up and how to download it. Great product and great service but hard for my employees to show schools how to use they all want more detail videos we also just used your product in a presentation for schools to use through out their buildings I will be ordering more shortly

This review pertains strictly to the purchase process and subsequent return process for the product purchased, but does NOT address the actual product. The purchase process was simple and efficient. I placed an order via the internet for 11 data loggers and they arrived within 7-10 days. Had I not had issues with the product which in turn led to a prolonged, frustrating return process, the rating would be 5-stars, but alas, this was not the case. Immediately upon receiving and testing the data loggers, the data indicated several of them were inaccurate. At that point, I initiated what I thought would be a simple return process...I was wrong. After speaking with several reps (both customer service and tech. service), I was essentially "too bad" b/c I had "used" the loggers. How would I know they were bad if I didn't use them? Eventually, I was able to come to an agreement with the Tech. Support Manager to send the loggers back so they could perform an internal evaluation. It took over 2-months for the evaluation (after being promised turn-around would be abt 1-week). Finally, they agreed there were issues with several of the units and agreed to issue a full refund. I'm certain I never would have received a refund had I not been overly diligent throughout the process. Ultimately, what initially seemed like a positive experience turned into a negative one. I won't be purchasing from Onset again.

wifi is hard to configure with the CX 5000 gateway. however all the other features of the data loggers work well. I have taken it upon myself to find a solution to the wifi problem with the gateway and when resolved will share the solution with onset.