HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Great communication and quick resolution.

Great price and easy data recovery.

Having seen all the positive reviews I feel very unlucky. I have had nothing but problems with the RX3000. Mainly with the wifi connectivity. I tested the unit at the office. Connected to the wifi, logged three temp sensors and they looked nicely calibrated. Installed it at site and it has been a pig from day 1. Wouldnt connect to the wifi network, spent hours trying to prove that the modem on site is working on 2.4ghz and 5ghz. The RX3000 will only connect to 2.4g. And you have to enter the SSID manually. Long and short of it is we had to install a GSM modem. Even then it drops constantly. We installed a $40 Watchman to prove that the connection is there. One of the sensors had an error and removed itself. Added it back and now it runs half the temp of the other sensors. The logging has unexplained down peaks and gaps in the graphs. All in all it is really poor for $5000. Onset are very reluctant to replace anything faulty. Update: That is inacurate from Gregg. The unit was never hit by an elevator. Fake news! :)

Everything was perfect, we received the items successfully and the customer service is excellent. Thanks

Shipping was fast, the loggers were exactly what we needed and were easy to deploy, and customer service was very helpful in figuring out the software.

Merchandise arrive sooner than expected.

The sales rep was very helpful in putting my order together. Everything was shipped quickly. I also appreciated that they managed to fit everything into a relatively small box.

The data interface is not good. You should be able to erase the data with a button instead of it doing it in the background when starting to record. The memory size is way too small especially for the price. External storage should also be an option.