HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Great customer service!

The equipment is worth the investment and customer care from the company is excellent

Small compact and it does its job.. Nice data logger..

Devices came as ordered but there seemed to be some miscommunication and lack of care in preparing the equipment. I ordered a depth sensor with the base kit which came with a set of various couplers. Because we already ordered the base kit I also ordered a water temp sensor (Hobo V2) to use with the base kit that was ordered with my depth sensor. I asked an agent whether or not I needed a coupler even though I already ordered the base kit which seemed to come with a set of couplers. I was advised to purchase an extra coupler for the water temp sensor, which I found out was not necessary so now I have two couplers and the hassle to return would not be worth it. Additionally, when I looked at the base kit I found a hair trapped in the sensors housing which I cannot open to remove. I feel like a quick quality check before sending out the equipment could have prevented this. I am unsure how the sensors will perform just yet. We've just deployed them and will be retrieving the data soon, hopefully, there are no issues there.

Excellent product

creating account and profile for educational purchases was so seamless. This site made my job easier with less headaches. Other company websites should be this accommodating. Thank you

As far as Matrix has been aware, the Onset Data Loggers purchased have been working as expected. No issues have been encountered with any or all devices.

I was shocked with how quickly the order was shipped and received. Thanks!