Bob
Posted
Do Not buy form Them - Not Pure Products
I purchased large amount of R134a from them for our Chiller, after properly charging, came find out Chiller would not run, We hired professional testing company for freon analyzer,the test result was suprising. The following test result for R134a 59.2% R22, 30.3% R134a, 3.6% R143a and 6.9% Hydrocarbon. NO GOOD We have purchased twice order number 52085 and 56831, both orders was over $10,000 1080Lb of R134a
Response from Ontapcold· Sep 10, 2026
Hi Bob, We take product quality concerns very seriously. However, after checking our records, we are unable to identify any order, support inquiry, return request, or previous complaint that matches the issue described in your review. We also have not received similar feedback from other customers regarding this product. To investigate this properly, please contact our support team with your order number, purchase date, email address used for the order, product batch/lot number, photos of the product label, and the full third-party testing report. If the product is verified to be inconsistent with its specification, we will review the evidence and take appropriate action. However, without order details, batch information, or a verifiable testing report, we cannot confirm that this review is connected to a genuine purchase from our company. We are ready to investigate this immediately once the requested information is provided.