Average
84 reviews
opticsoutfitter.com is listed under Vision & Hearing.
opticsoutfitter.com (opticsoutfitter.com) has 84 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
84 approved reviews, newest moderated first
Brian
Posted
They did not deliver my order. When selling they reply fast but when after service concerns zero reply at all despite numerous tries. I ordered last May 10 and my items have not arrived here are my order details Order #120430 (May 10 2026) UPS 1ZR222F10344421998
Donald H.
Posted
I ordered a set of lenses. A week later, nothing. I paid, they collected the funds. Everything stopped after that. No updates on the website, no response in chat, zero answers on my many calls. This must be a scam. Buyer beware!
Yuki M.
Posted
Ordered it and they said it takes 2 weeks. After shipping, it didn't move for a week and I called them, they said UPS lost it. They knew it but there was no proactive communication. They said that they will ship a new one in 5 business days. 7 days now. No shipment yet.
Nicole M.
Posted
DO NOT ORDER FROM THIS COMPANY! I ordered prescription sunglasses on May 20th 2026. On the 21st, I got an email from them asking for a measurement which I provided immediately and they acknowledged receipt of. A few days later an email arrived that said the glasses were in progress and on the 29th an email said the glasses were initial stages complete and moving on to next stage. Then CRICKETS! I sent a chat to check the status on June 4th and got a link to my order which told me nothing. On the 8th, I texted again. I got a response from the automated system that the human chat employees were offline and to check back during business hours (it was business hours). On the 9th of June, I actually got someone to answer a call after being on hold for ages. She acknowledged they should be done and put me on hold to "check." She said she couldn't get an immediate answer in that moment but would text me back on the 10th; she did not. I called again today and both times, my call went straight to voicemail. Needless to say I told them in the message that they should consider my order cancelled and have initiated a chargeback with my credit card company. THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!!!
Netta D.
Posted
Terrible customer service. $300 pair of glasses and no one picked up my call or returned my email, almost a month and nothing
Alex
Posted
Ordered glasses, wrong item showed up. Cannot get a hold on anyone over chat (never online), calls (infinite hold, nobody picks up), or email (no replies). Also, notice how all their positive reviews here are between Apr and June of 2025. No support/service and 0 communication after they take your money.
Olivia B.
Posted
Getting a hold of customer service regarding the status of my refund has been extremely frustrating. It's been over a month, and I have received no response despite multiple attempts to contact them by phone, text, and email. The lack of communication and support is unacceptable. This has been a very disappointing experience, and I will never purchase from this company again.
MM
Posted
Missed delivery dates and unresponsive customer service. I ordered from them twice, thinking maybe my first experience was an fluke. Second experience was even worse.
