Sherie H.
Posted
I purchased a pc in august for my son…
I purchased a pc in august for my son had to send it back two times due to damage, not sure who caused the damage just knw it was not me or my son. Been waiting for my money for a month now. Ups said they sent back the item and refunded the company for the damage. I just want my money.
Response from OptimalTex· Nov 7, 2020
Hello Sherie we apologize for the situation you are in. We are currently reaching out to UPS for where they have sent the check. Since they picked up the damaged product from your location and they are paying for the damages suggests that it was caused during their shipment and they are taking responsibility. Once we process the claim and it gets approved they handle the rest of the process. And since we have not received anything we will go ahead and reach out for you.


