ourpetcard.comReviews of ourpetcard.com

Very responsive customer service

I love these! I got extra to share with friends. They took a very long time to arrive but it was worth the wait. (And, yes, they did respond when I emailed to make sure they were coming.) We never know what life is going to throw at us when we leave the house; maybe we're just planning a quick trip to the grocery store, but accidents and unexpected medical issues happen in life so it's such a comfort to not have to worry about my kitties.

I ordered a pack of cards January 2, 2024. Today is February 18, 2024. I have not received the cards. I had to go through PayPal to receive a refund. Despite several attempts to contact this company through email and through their customer service submission platform on their website, I have never received a response. Fortunately, PayPal refunded my money. This company seemed legit, but now I have to wonder if they are just a scam. I don't know. I do know that I would not recommend anyone buy a product from them. They do not deliver.

Ordered a keychain. Co great with keeping me informed on shipping status

Fantastic customer service when I contacted them about the delay in receiving the product. They rectified the issue immediately! I was also quite impressed with the product when i received it. My dog will be taken care of if something were to happen to me.🙂

So happy to carry this card in my wallet and tag on my keys. Took awhile to get but seller is responsive.

Quick and excellent customer service. The product was exactly as described and I feel much better knowing my pets will not be forgotten in case of an emergency.

I have ordered from Our Pet Card twice, and both shipments were delayed. But, they are a very small company so I tried to not get upset. I sent emails both times asking about my orders and both emails were responded to in a timely manner. I received both of my orders and the products were as shown and described, I just love them!