OutdoorMasterReviews of outdoormaster.com

They replied fast, they gave great tipps how to manage the issue. The mails were always very friendly They took time to solve the problem and I felt taken serious as a customer. Would recommend the company also because the purchased product is good

Highly recommend

Bought the shark 3 battery powered pump - cannot be beaten for time it takes to pump up a SUP, less than half the time of my old cigarette lighter connected pump. I initially had a problem with very slow charging due to the USB-c socket not quite fitting the charging cable, Outdoor Master despatched a new pump to me with no hassle, so excellent post sales service as well.

I went to the brick-and-mortar store in Whistler Village. I thought it was weird that it was empty when the village was decently busy but chalked that up to the slightly-off-the-beaten-path location. After walking around, I felt like I was the last to realize the reason it was empty was because it isn't an actual gear store, but rather a location for unpacking cheap imported gear (and to store a lot of those boxes on the sales floor, unpacked). They have gear for many sports in their store but I didn't get the feeling that they actually had experience in any of those sports, and all the gear within my scope of expertise (mountain biking) was cheap imitations of real gear... they clearly figured out how to make stuff that sorta looks the part, but I wouldn't trust their gear one bit. My sport is too dangerous to trust sketchy knockoffs. It felt like shopping on Amazon in person: when you see the cheap junk in person, you really wonder who thought it was a good idea to go brick-and-mortar as people will see just how terrible this stuff is, and have the opportunity to not buy it, unlike online where you're sorta roped in after getting something shipped to you. Additionally, unlike the friendliness and visible authenticity in EVERY other shop, I wasn't even acknowledged when I walked in, even though I was the only person in the store (the employee couldn't pry his eyes from his phone). I also was skeptical of the employee's experience in outdoor sports given his appearance... sometimes it's hard to tell how you can tell, but I didn't even want to ask this person for help/advice. As I walked out I found myself wondering "who actually buys stuff there?" only to find out after some research that they're really cheap. This sort of store shouldn't exist. People are going to get hurt trusting their gear to work. I'm not surprised to see the host of 1 star reviews of this store, and wonder just how many of the 5 star reviews were effectively paid for.

I ordered two ski/snowboard helmets from OutdoorMaster—one for myself and one for my wife, who is a professional ski instructor. They arrived jammed into a flimsy single-wall cardboard box, each in its own product box, but with no padding or protection between or around them. Helmets are not like other gear. They must be replaced if subjected to any impact or compression, even if there’s no visible damage—this is a well-known safety standard (ASTM, Snell, CE). The way these were shipped absolutely compromises their integrity. I contacted the company with photos and explained this, but they refused to cover the return shipping, claiming it wasn't a “quality issue.” They offered a small partial refund instead. I’m appalled they would cut corners on the shipment of safety gear and then refuse to take responsibility. We won’t risk using these helmets and won’t be buying from OutdoorMaster again. Safety should never be negotiable—especially not for professionals in the field.

Slow service and unhelpful phone personnel. I ordered a Shark Electric pump that was supposed to ship on June 28. It's now July 15th, and they are still processing my order. I called, and they said it had shipped. OM needs to improve customer care, specifically, pick up the phone, don't rely solely on Shop emails, which end up in as hard to find Spam messages, improve care training, and escalate if no response is received from a message.

It took a very long time and lots of conversation to get what I was needing.

The shark pump works great to blow up my mission mat! Much easier than pumping up by hand. It also works with sup boards and towables thanks to the head attachments. It's a bit loud at times, but does an overall great job.