Great
351 reviews
OutdoorMasterOutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
OutdoorMaster (outdoormaster.com) has 351 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
351 approved reviews, newest moderated first
Laraine S.
Posted
The products are well made, and received really quickly. Support is excellent if you have questions about any product, shipping information, etc. Supoort always returns your inquiries quickly.
Response from OutdoorMaster· Jun 18, 2024
Thank you for your feedback. We're glad you're enjoying our products/services.💕
Sean
Posted
I have loved the pump until the battery was not working properly, and got frustrated and left it in the garage for 6 months. Then decided to see if I could buy a new battery or something. And to my amazement, they replaced the pump for me and were amazing fast in their response and follow through. Any next outdoor product I need I’ll be looking for your company name. Thanks for your help!
Response from OutdoorMaster· Jun 18, 2024
Thank you so much for your trust and support. We sincerely wish you a happy life and all the best! ✨
Cory
Posted
I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.
Response from OutdoorMaster· Jun 18, 2024
Thank you for sharing your experience with us! We're glad to hear that our staff responded quickly and resolved your problem. Your recommendation means a lot to us!
Adam G.
Posted
So the reviews I read about Outdoor Master were pretty solid across the board. Saw some reviews about customer service issues, but that did not hold me back from pushing forth and purchasing a pair of the goggles with some other lens. I had a short timeline and they delivered. Not only is the product as advertised, I had some questions of customer service. I am not saying others did not have issues, but customer service was extremely responsive during my process.
Response from OutdoorMaster· Jun 18, 2024
We're glad we could help and wish you a fantastic day ahead! If you ever need more assistance or have any questions, please feel free to get back to us. 😊
AA
Posted
Iris was incredibly helpful and went far out of her way to find a solution that worked for me!
Response from OutdoorMaster· Jun 18, 2024
Thank you so much for your trust and support. We sincerely wish you a happy life and all the best!🙌
M. R.
Posted
The online representative was very responsive and understanding. I've ordered 3 pairs of goggles, multiple lenses, and have had friends order several pairs too. I had a minor break in one frame (plastic), and OM was willing to send me a replacement. I will be ordering more products. The ability to change lenses, very easily, based on conditions, is great.
Response from OutdoorMaster· Jun 18, 2024
Thank you for your support and your encouragement to the customer service team. We will continue to work hard and wish you a nice day! 😀
KP
Posted
There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.
Response from OutdoorMaster· Jun 18, 2024
Thank you so much for choosing our products. We are committed to providing you with the best experience possible.
Greggory K.
Posted
Product delivery was timely but didn’t get an arrival date. Had to call.
Response from OutdoorMaster· Jun 18, 2024
Really sorry for the inconvenience caused. Please rest assured that the package will be delivered within 3-7 days in normal cases. Hope you will like it after receiving the items. Thanks for your great support! Any questions, please feel free to contact us.
