Svetoslav
Posted
Honest review from a big fan of Outin & Kruve!
Over time, I’ve purchased four espresso machines from Outin—three Minos (one for myself, one for a friend, and another as a birthday gift for my sister) and the Nano Kruve Barista Set for myself. I’ve also bought the LatteGo, the Claro scale, both the foldable and universal stands, and the EVA protective case. Just to be clear: I paid for every single item out of my own pocket and haven't received anything in exchange for a review. My feedback is 100% honest and unbiased. Having bought so many of their products, I think that speaks for itself—I absolutely love using their gear! The Mino is a fantastic machine with noticeable upgrades over the Nano, such as longer battery life, faster charging, a more compact footprint, and better performance at high altitudes. However, because it lacks the Nano Basket Plus and those gorgeous Kruve Propel and Imagine glasses, I just had to get the Nano Kruve Set as well. Both are wonderful machines that have earned a permanent spot in my home and my travel bag. Unfortunately, disaster struck when I accidentally dropped my Kruve Propel Smoke glass on the floor. My heart shattered right along with it! I knew Kruve sold replacements, but they only had the clear version in stock. While the clear ones look great, they wouldn't match my remaining Smoke Imagine glass. So, I reached out to both Outin and Kruve for help. Both customer support teams were incredible and replied promptly. Kruve explained that the Smoke edition was a limited release and no longer in stock, though they kindly provided links to partners in Australia and the UAE who still had them. Unfortunately, neither shipped to the EU, where I’m based. That’s when Outin stepped in and truly blew me away. Even though I made it clear I was eager to pay for a replacement, Outin generously pulled a Propel Smoke glass from one of their sets and sent it to me free of charge! It was such a thoughtful gesture and made me feel genuinely valued as a customer. It’s rare to find companies that deliver both top-tier products and world-class customer care. I can’t recommend Outin and Kruve enough, and I’ll definitely remain a loyal customer for years to come!



