Owlet Baby CareReviews of owletcare.com

Owlet dream sock sold to me despite the app to support the product not being available in my region. No resolution offered when I contacted the customer complaints email listed on the website. Do not buy it's a scam.

Great product if all is working, but once you get an issue you’re on your own. The customer service will pass you from pillar to post and avoid actually resolving your issue. We need a replacement sensor and customer service aren’t interested in helping and keep trying to fob us off with a repair company in the UK who are unresponsive. Can’t give more than 1* as a product is only as good as the customer service they provide, and theirs is shocking.

This dream sock saved our daughter’s life. The alarm went off with a heartbeat of over 200bpm, She was rushed into A&E on 4th November and diagnosed with viral meningitis with a heartbeat of 230bpm. A must have. We used this with our other child with no issues. They really do work. I would say follow instructions properly on fitting. Maybe put a sock on the top of the owlet sock to keep it more secure. Thank god she had this on!

Extremely poor customer service. I have had issues with the product and they refuse to provide a solution - they continue to send me back to the instructions and ask me to explain the issue again and again…

We are on our second camera in six months and it has been nothing but frustration. They were supposed to even send me a return shipping label to send back the old camera and never did. I reached out to them once about it and they never sent it still, and I’ve been trying to contact them with the second camera cause we were issue's and don’t hear from anyone. We are very frustrated with the camera, we love the sock, but the camera goes out like in the middle of the night and my baby is crying and I have no idea because the camera stopped working, so I ended up having to buy just a regular monitor. Would like to get a refund for the cam but probably won’t.

The worst camera ever. Never connected to Wi Fi, its so terrible exeprience. Never worked. Never connected and its even not so cheap.

Bought a cam + sock on Amazon. Only received the cam. Now I’m forced to pay for returns despite them sending the wrong products owlet sucks they seem to not label their products on Amazon

Personally I can’t recommend the dream duo enough. I ended up having an emergency c section and had to put to sleep so the first couple of weeks of our baby being home was really challenging. As a first time mother as I was in so much pain and struggled to get to him quickly. My partner had him on his side of the bed for the first couple of weeks and knowing I could open the app and look at the camera to see he was okay gave me so much reassurance I can’t even put it into words. Having a newborn is really hard especially when you’re trying to recover and the base unit by the side of the bed completely takes away any unnecessary anxiety and worry. I can actually sleep knowing if there’s any problem the base unit will alarm me. The sock is soft and comfortable on his foot it doesn’t bother him at all. The camera picture quality is amazing, even on a night. The sound and two way talk is fantastic. We’ve had no issues with WiFi connection. Please don’t be swayed by the negative reviews, for us as a family with what we’ve gone through the dream duo has been an actual life saver and I can’t thank Owlet enough.