OwlsMatrixReviews of owlsmatrix.com

These people are scam artists at their worst, the sizes they send aren’t true to US sizes you bae to send a video of unpacking when I got my shoes they smelled of vinegar and now they are say this…. Thank you for coming back to us! I have raised your case to the product team and requested a return approval. However, after checking your case, I am afraid the product team cannot accept your request as we sent you the right item you ordered. Please understand that as much as I want to help you, I have to follow our policy. According to our policy, we can only assist in return if your item is damaged, defective, missing, or wrong item.

Never received the purchased item.

Stay away. It's a SCAM! They might refund me 30% on an order that I received that wasn't even what I ordered. Here's the last email I sent their customer service. "I can't believe I'm only getting a 30% refund on something I didn't even order. Think about that for a minute. Does that make any sense? I'm tired of fighting for my deserved and owed refund. I assume this is how you stay in business. You take customers' money. Send them the wrong item and only give them a small % refund on the item they didn't even order. You bank on customers getting tired of the fight to get their money back and you profit off of the 70% you're not refunding on an item that wasn't what the customer ordered. What a scam! "

stay away from these scammers ......shoes take forever to arrive ....the size was way off ...sent me mens instead of womens and then the return is a nightmare ended up keeping the shoes at a discount.....This was months ago...MY refund % has yet to hit my bank....Same bullshit form emails sent to me .....they are just the absolute pits

On May 9, 2025, I placed an order for merchandise I have yet to receive or for which I have yet to be refunded. I have been waiting for the refund since May 19th. Every time I reach out to them about the refund status, I am told another blatant lie. I have numerous email communications of them stating the refund had been processed, all of which aren't true. They've promised to follow-up with me after they "resarch" the problem, yet the only time I hear from them is when I reach out, only to be met with a new lie. This company, if you can call it that, is absolutely pathetic!! I wish I could give them a negative rating!!!

Came 20 days late, we needed to send them multiple emails and the Jordan’s are fake. The Jordan logo has an ass crack.

Worst company ever! I placed my order a month ago and still haven't received the shoes. Like others have commented - they seem to sit in one location FOREVER. They like to blame the shipping company/USPS, but I am not convinced it isn't their issue. So you buy dupes, and it takes 5-6 weeks to receive? Ridiculous! Def returning if and when I receive just because process has been horrendous!

Order of pair of shoes 6 weeks ago, they send me an email with order fulfillment but never got my order. I reached out by email and they said shipment is delayed in Texas. Tried to track my order but now it says the order has expired together with my account info. BIG SCAM!!!! DO NOT BUY HERE