Pacific DomesReviews of pacificdomes.com

Response from Pacific Domes· Jan 24, 2023

Hello Maggie, we apologize for the lack of communication you experienced during your purchase with Pacific Domes. We understand that poor communication can be extremely frustrating and we apologize for any inconvenience it may have caused. We strive to provide excellent customer service and it appears that in your case, we fell short of our goal. We will use your feedback to improve our communication and customer service. We are sorry that you had to wait for the FedEx notification to know when your shipment was going to be shipped, and that you didn't receive a response to your emails. We understand that receiving parts of your shipment 2 months after the initial shipment without any communication can be frustrating. We apologize for the inconvenience caused and we will ensure that this doesn't happen again in the future. We apologize for the disappointment you have with our customer service and we will do our best to make sure your experience with us is as positive as possible. We want to make sure that you are satisfied with our product, please reach out to us if there is anything we can do to help.