DJ
Posted
Piercing pagoda/banter
Piercing pagoda, which now has locations called banter, there the more sistet chic store they have opened! I purchased from them many times!! in store and online!!! and I’ve never had any issues!!! recently, I purchased a pair of earrings for my daughter and bought the warranty.and a stone happened to fall out of the earrings and when I called the store, they said they would definitely replace them, the warranty covered it, come in whenever and they’ll take care of it. The guy I talk to his name was Brandon. I came in today, they I know issues replacing the earrings BUTTTTT I was told that I had to pay another $15 to extend the warranty for another year, like are you kidding me? I paid for a warrant Already!!. The product did not hold up l, now that you’ve replaced the product, There should still be a warranty on it. Why did the warranty cancel out?? just because I returned a damaged product????? that was the whole point of the warranty to replace it and also to give me continued protection and now I have to pay again for continued protection??? I did though, because my husband is the sucker!! I also thought it was ridiculous that no one could help me online so I didn’t have to travel 35 minutes to the store with three children, but I can respect that you guys aren’t customer friendly and that I needed to do the work all by myself even though I had pictures and evidence and receipts, but my main concern here is why I had to pay $15 to continue the warranty?? again after all the purchases I made in your store which I understand you don’t give a care about but I do as a customer!!! and now from here on out, you put a bad taste in my mouth and I don’t feel like shopping at your store again, and will be returning used merchandise that was supposed to be gifts! Curious why you want to lose a customer after a customer after a customer? I understand one doesn’t make a difference right away, but I’m assuming as time goes bye and I tell one person who tells 10 people and I post on my social media account which has over 6000 followers hopefully it may make a difference but that’s just weird crazy policy and I’m assuming that you didn’t explain that when I purchased the warranty and you didn’t explain that when I called about the warranty because you guys know that it’s ridiculous because you had many options to explain that part and you didn’t, you can tell me that I should’ve read some fine print but I don’t care about that you explained everything else. Why would you leave that part out? I know why because it’s ridiculous.