palmetto.comReviews of palmetto.com

I signed solar agreements for two houses in Texas after their salesperson told me I should expect about a $0 utility bill after installing solar. I was also told that if the system wasn't enough, they could add panels, and if I sold the house and the buyer didn't want solar, the system could be removed. My experience was completely different. I am now paying both the LightReach monthly payment and substantial utility bills, and the combined cost is higher than what I was paying before solar. When I complained, LightReach asked me for written proof or recordings of what the salesperson had told me verbally. When I asked about cancellation, I was informed that the amount could be over $50,000. I am now formally disputing both agreements and filing consumer complaints. If you are considering Palmetto / LightReach, get every sales promise in writing before signing. If anyone has had a similar experience, especially promises about a $0 utility bill, additional panels, or removal, please contact me.

Misleading Sales Promises, Higher Electric Bills, Roof Leaks & Terrible Service! I strongly caution anyone considering Palmetto Solar. My experience has been a nightmare from the beginning. When we purchased our home, we had lived there less than TWO MONTHS. The sales representative estimated our electricity usage based on questions about our household and consumption habits. We were promised significant savings and that our solar system would offset our electricity usage. Instead, we now pay $251 MONTHLY for solar PLUS approximately another $251 to TECO! Our system has NEVER produced what we were promised. When I contacted Palmetto, a representative claimed our system was sized using our previous 12 months of electric bills. IMPOSSIBLE! We had lived there less than two months! She then acknowledged the salesperson likely forgot to account for charging our Tesla. Rather than correcting their mistake and adding panels to meet the original expectations, their solution was that WE COULD PAY FOR MORE PANELS! Absolutely ridiculous! Then things got worse. We experienced a roof leak caused by the solar installation, with water entering our home. It took OVER A MONTH for a technician to arrive. On October 2, 2026, he temporarily repaired the leak and said a replacement part was needed. We have received NO UPDATE since. Even worse, I discovered the technician SHUT OFF OUR ENTIRE SOLAR SYSTEM without notifying us or explaining whether it was safe to restart! Meanwhile, we continue paying for a system that isn't operating. We purchased solar to SAVE MONEY, not spend approximately $500 monthly between solar and TECO while dealing with roof leaks, poor communication, and unresolved repairs. I am requesting financial compensation, permanent repairs, and accountability. I am seriously considering legal action to terminate this contract. I feel completely misled and scammed. Palmetto Solar has failed to deliver the savings promised and has shown little accountability when problems arise. BUYER BEWARE! I would NEVER recommend Palmetto Solar based on my experience.

On 8/22/2026 i informed Palmetto that the pigeon guard they installed on my roof to keep the birds out was a sub-standard. I sent pictures of the birds nests and the sub-standard installation. I have emailed them numerous times and all they did was tap dance, closed my complaint and told me basically to re-submit. I had to pay someone to correct their installation so after all these emails i offered a compromise and that was to come out and clean my panels and that would satisfy me and the issue would be closed.They replied today(9/22/26) with the same generic response re-submit my request. Additionally when i did submit an earlier request they just closed it and said"complete" and nothing was settled. They won't accept responsibility for any of their work or lack there of....

I signed solar agreements for two houses in Texas, after their salesperson told me I should expect about a $0 utility bill after installing solar. I was also told that if the system wasn't enough, they could add panels, and if I sold the house and the buyer didn't want solar, the system could be removed without penalty. My experience was completely different. I am now paying both the LightReach monthly payment and substantial utility bills, and the combined cost is much higher than what I was paying before solar. When I complained, LightReach asked me for written proof or recordings of what the salesperson had told me verbally. When I asked about cancellation, I was informed that the amount could be over $50,000. I am now formally disputing both agreements and filing consumer complaints. If you are considering Palmetto / LightReach, get every sales promise in writing before signing. If anyone has had a similar experience, especially promises about a $0 utility bill, additional panels, or removal, please contact me. Be careful, their sales team may under different company names like SUNRUN.

These might be some of the most corrupt and morally bankrupt people on the planet. They knowingly sold my mother a solar panel lease plan while she was on chemotherapy, multiple pain medications, and THC gummies to help her appetite. She couldn't understand anything about the contract and the sales person knew it. She passed away a few months later and these people are trying to get the estate, with about $250 in it, to pay them $25,000 for 5 solar panels and they're blocking the sale of her home rather than cancelling the contract and selling the panels to somebody else. If you think a company that preys on the sick and elderly in order to do exactly this kind of thing is actually trying to do something good for you, well, not sure anybody can help you. Consider yourself warned.

Salesman kept pushing solar panels after we said no multiple times. We nicely told him this is a no-soliciting neighborhood. He claimed they were free so it technically “wasn’t soliciting.” Last I checked this company had a lawsuit for telling people the solar panels are free (they aren’t). We repeatedly told him no and that soliciting wasn’t allowed in our neighborhood and he told us “young people like you are always dicks” he had an odd looking man bun

Palmetto Energy/Solar Buyer beware! I found out the hard way that Palmetto is just a shell sales and marketing company now and they told me as much on the phone. I read all of the reviews, saw the CNET article and the “This Old House” write up plus they offered a decent price. They handed me off to Poly Energy, who Palmetto said was a subsidiary, for the site work and installation. In late April 2026 my system stopped producing energy. I tried to contact Poly only to find they had gone out of business. I signed up for Enphase Care as I have an Enphase system. Enphase diagnosed that the problem required a site visit and it would be a month before they had an opening. I took the appointment and reached out to Palmetto for support. To put it very simply Palmetto drug their feet and lied to me multiple times. It took almost a month for them to even attempt to line up a site visit, they lied to me about Poly being a subsidiary, promised to pay my May electric bill but refused to put it in writing and then the ghosted me. I am considering referring Palmetto to the AG of Georgia as they are clearly engaging in bait and switch sales tactics. At the very least they are leaving customers who thought they were doing business with Palmetto high and dry with no support when the installers go out of business.

The rep for this company was the most convincing of all the companies. He offered a sign on bonus. All i wanted was a new roof, but adding solar seemed to make sense. The roof took 3 months to complete. We got rained on, ceilings destroyed, and flooring warped. The company weaseled their way out of taking care of the damages. I'm Latina, in East LA. This company has tried to swindle me around every corner. They completely installed beautiful black panels, neatly. They took photos, then replaced all the panels with sloppy, used, equipment. They left a mess in the yard and destroyed several plants. They started billing us before the system was functioning properly. I haven't received that bonus they offered. We're paying over $1000/mo in electric costs due to this installation. Fkg ridiculous!