PanicexitproReviews of panicexitpro.com

They cancelled my order because they no longer sell the parts that I ordered. Why would you waste my time like that? I even quoted a project based on their pricing and availability (which was all BS).

Poor customer service. They did not do what they said they were going to do. Constantly had to reach out to them when they said they would call or email me. They have definitely lost me as a customer for life.

I ordered an electric keypad ,a electric keypad relay and a surface mounted strike in May of 2023 they were out of stock on the surface mounted strike that they said that it would be available in June,July. I told them to keep that on order and ship the rest. I ordered a recessed electric strike that I put into the frame. I put the keypad in and went to wire the relay there was no wiring instructions with it Northgateecc12 on the website. I emailed multiple times , I called and they didn’t know how to wire their own product. I emailed the supposed office of President and no answer. I did get one response to a phone call from my personal assistant which wasn’t right since then no answers to any emails I still haven’t received my surface mounted strike which had been included in multiple emails. I would definitely not recommend any one to purchase any thing from this company. Their customer service is good the day after the purchase but then goes from bad to nonexistent after that. I had to purchase a different electric keypad because I couldn’t get the one I purchased from to even give me power to the latch. Definitely would new buy Northgateecc12 recommend them for anything.

Hi, I recently made a purchase for a standard panic exit bar kit and was assign Louise Johnson as my sale rep. When I place the order the billing and shipping address isn't the same, billing was my address and shipping address was to my contractor. Louise reached out with really bad attitude and when I ask her to give me a call, she was very uneasy and raise her voice towards me. As someone who spent years in sales, regardless of who you are speaking to, you should never show frustration towards the purchaser/customer. " People spend money with people that they feel most comfortable with ". Louise was far from that, as a result I asked for a refund.

Wish i could use the product I ordered back in December 22, 2021 ay 9:25 am # 96651965...…I have not rec'd the order and have tried to contact someone - no-one answers....left messages- still no-one. I even wrote the president of Web Direct Brands....still no answer.....be nice to get my order !!