paulwilliamsdds.comReviews of paulwilliamsdds.com

Response from paulwilliamsdds.com· Jan 21, 2025

Hi Gregory, Thank you for your feedback, and I’m truly sorry to hear about the issue with the packaging. I understand how frustrating that must have been, and I apologize for any inconvenience this caused. We will take your comments seriously and work with our shipping team to ensure better packaging in the future to prevent any damage. If you need any assistance or would like to discuss a replacement, please don't hesitate to reach out!

Response from paulwilliamsdds.com· Apr 18, 2024

Thank you for your feedback and for being a returning customer. We apologize for any inconvenience caused by the delay in updating the tracking information for your recent order. We understand your concern, as timely delivery is a priority for us. Upon receiving your email, we promptly investigated and responded with an updated tracking number. According to our records, your package was delivered less than 24 hours after your inquiry. We strive to ensure that all orders are delivered within a week of placement, and we appreciate your understanding that, while we are committed to fast service, our timeline may vary from larger retailers like Amazon. We value your business and are here to assist with any further concerns you might have. Thank you for your patience and understanding.