Brian B.
Posted
Not very confident
PC is great... now. Upon delivery, I gently opened the side panel to take the power cable out and discovered that the CPU cooler was bent in multiple locations. I fixed this by hand; hopefully, it holds up. Also, the Cooler fan was not attached at all, and the attachment brackets were on the case floor. I attached the fan. The Video Card was also not intact and there was no screw to hold it in place. I placed the Video Card in its slot and used one of the case screws to hold it in place. I was told that a replacement screw would be mailed to me, but... it hasn't been. Also, When I ordered the PC, I was excessively clear that I would be using 3 Video Monitors and the card should accommodate that. The card I received does in fact accommodate for 3 monitors BUT each of the 3 inputs are different types: 1 HDMI, 1 DVI, 1 VGA. I assumed they'd all be HDMI or even DVI. Also, when ordered I was told it would have 13 USB inputs, which I paid extra for. I was later informed that this wasn't possible with the case used. At this point, it was already built and paid for. I did get a USB card refund and I had to buy and install one myself. They should have known prior to building that the case wouldn't fit the USB card and another case should have been used. I bought from PC Audio Labs in 2012 and the level of transparency, customer support, and quality control were second to none. Different owner? Different generation? Covid? I don't know what changed but I do not feel very confident this time.
Response from PCAudioLabs· Jul 29, 2023
Hi Brian, We are always happy to do anything we can to ensure that your system is customized to your needs. There are limits to how a system can be configured. We are sorry that your GPU choice was not that which you wished to use. We can assure you that our quality is just as good as it was when you purchased your previous PC. If you have questions or need support, we are here to help. Thanks.