Palmetto Counseling & Consulting Services, LLCReviews of pccrh.com

Response from Palmetto Counseling & Consulting Services, LLC· Feb 11, 2026

Thank you so much for sharing this — and especially for being honest about how vulnerable it feels to start therapy for the first time. That nervousness is incredibly common, and finding the right fit can absolutely feel like the most daunting part of the process. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC. We’re really glad to hear that your rating isn’t a reflection of your therapist or our team, and we deeply respect how intentional you’re being about your care. You’re right — “shopping around” isn’t financially realistic for everyone. That’s why we do our best to thoughtfully match clients with therapists based on their goals, preferences, and needs from the very beginning. We’re always happy to answer questions about our clinicians, their specialties, and their approaches before scheduling so you can feel more confident going in. If at any point you feel unsure about fit, we also encourage open conversations — either with your therapist or with our team — so we can help support you in finding the right path forward. Starting therapy takes courage. We’re honored you chose to begin that journey with us, and we’re here to help make the process feel as supportive and transparent as possible Please feel free to reach out to me at (803) 329-9639 or [email protected]. We value your feedback and remain dedicated to continuously improving the care we provide. Sincerely, Rich Schlauch, MSW, LISW-CP President / CEO

Response from Palmetto Counseling & Consulting Services, LLC· Feb 11, 2026

Thank you for taking the time to share your feedback. We appreciate you giving our practice a try. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC. While our building is an older property, we strive to provide a welcoming, safe, and comfortable environment for every client who walks through our doors. We understand that payment policies can also feel challenging, and we aim to be transparent about fees and payments at the time services are scheduled to avoid confusion later. We do require payment at the time of service, which helps us keep appointments available and maintain consistency in care. However, we’re always happy to discuss questions about billing or insurance prior to scheduling so clients can make informed decisions. At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at (803) 329-9639 or [email protected]. We value your feedback and remain dedicated to continuously improving the care we provide. Sincerely, Rich Schlauch, MSW, LISW-CP President / CEO

Response from Palmetto Counseling & Consulting Services, LLC· Oct 2, 2025

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC. At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at (803) 329-9639 or [email protected]. We value your feedback and remain dedicated to continuously improving the care we provide. Sincerely, Sincerely, Rich Schlauch, MSW, LISW-CP President / CEO