PCNation - United States OnlyReviews of pcnation.com

Purchased additional expedited fedex shipping. Was not delivered on date shown when I ordered. I could've ordered from Amazon cheaper without the expediting charges!

PCNation handled everything fine. My problem is shipping. The reason for my rating is the problems I experienced with FedEx. For 3 days in a row, they claimed to have attempted delivery of my package. I was here, feet from the door to my apartment and never heard a knock or got a call from our security door. FedEx has delivered packages here before and confirmed they have the code to get into the building. No door tag was left. If I wanted to pick up at the distribution center, I'd have to a) have PCNation approve that, and b) they couldn't tell me where that was until PCNation did approve it, so I couldn't find out even if that option would be convenient for me! For three days, each day had to escalate within FedEx to say that their attempted delivery could not have happened. By the 3rd night, I was supposed to get a direct call back from the manager of the San Diego distribution center on what had happened. To make matters worse, I'd taken the day off for my birthday on day 3 and had to cancel my dinner plans due to the long conversations with Tech Support. SD Center never called. Day 4, because of the lack of call, I called again because that's the day FedEx said the package would boot back to PCNation, the shipper. Finally got a supervisor who was willing to really come clean and look into the matter further. He also let me know where the distribution center was located (and it was NOT at all convenient for me). We confirmed that FedEx's San Diego Distribution Center were fraudulently listing the item as shipped and it hadn't even left their warehouse until last Friday morning. We can only surmise that they were trying to make it look like their delivery statistics were better than they were since I've been told they are distributing at almost a 100% increase of packages. Turns out that day, day 4, would ACTUALLY be their FIRST attempt. No problems with the actual REAL delivery attempt. This was for a Ubiquiti Unifi Dream Machine to take care of networking problems I was having with my Netgear Router and Range Extender that took my network offline multiple times a day...so it continued to have an impact on my ability to work from home -- so I really needed it and had ordered since PC Nation could ship it faster than other sources. However, FedEx actually HAD the item for 3 days before it released it to me. So further inconvenience. I called only after the first issue to PCNation because they claimed it was all in FedEx's hands. While factual, you do have a choice of which shipper to use. I suggest you consider an alternate choice for the future. FedEx's practices are questionable at best.

The monitor privacy screen I ordered was missing the attachment hardware. I contacted PCNation, and they advised me to go straight through the manufacturer without any type of guidance or empathy. The customer service experience could have been better if the operator would have attempted to assist with information on how to order the parts or order them on my behalf.

One package did not arrive until two days after order. I paid for next day shipping. My boss however made me go pick up the cable at the FedEx office because it arrived 1 day late and the plant was closed that day. Not sure why two little cables were in separate shipments. Other that that the cables work fine and all else on this transaction was excellent.

Communication is bad between the company and customer but overall it seems to be a good company i would consider shopping here again for my husbands graphic hardware

First order went ok. They had to call and verify me - that was done quickly and the associate was very nice. Items said they were in stock and I chose expedited shipping. That's where things seemed to get shaky. I had to inquire as to where my order was - never got an actual reply, but finally got tracking # a week later (ordered 1/9, tracking e-mail 1/17, items arrived 1/18). So got the items, but communication could have been much better and 5 business days to ship seems excessive for in stock items.