PECRONReviews of pecron.com

I bought a power station from Pecron New Zealand I am very happy with the product and service. The after-sales service was very prompt when I had some minor issues that are now all sorted, thank you.

Very pleased with my Pecron 3600lfp so far. Upon ordering I was fully aware that the model was ‘out of stock’ with an estimated 4 week delivery time. This was an accurate estimate and the unit arrived very well packaged (it is heavy). The solar mppt inputs (1200*W x 2) are perfect for my set up and the charging time with my 4 x 620w panels (2 panels connected in series x 2) is really something. We are hopeful of many years of use for emergencies and power delivery as and when we need it.

I have had two customer service interactions with Pecron regarding my E1500LFP. Both were handled through email, since the phone support was not the best option in my experience. Each response took about 24 hours, sometimes less, but I was never frustrated with the process. Pecron preferred I not do a warranty return as that's a complete loss for them. Instead, they offered me a good discount on a new unit, which I accepted so I could upgrade my camping setup. Throughout the process, they were polite, patient, and helpful. Honestly better than some U.S. based companies I have dealt with. Overall, the service is good, the product is great, and their support of the DIY community is a big reason I plan to stick with Pecron.

Pecron customer service has been very responsive- actively troubleshooting and providing a solution that worked. During a recent power outage in our neighborhood, our Pecron backup system kept our essential appliances running until the electrical service returned.

Pecron is the brand I use the most and recommend to my friends. I use the Pecron E3600LFP in my Class A RV so that I do not have to run the 5.5KW generator to power the refrigerator and TV most of the time. I can run either the 15K or 13.5K air conditioner and the rest of the RV with no problem using the 30 amp connection. Both air conditioners have soft starts. Usually I have the 15K running while I drive in the Southern heat. The E3600LFP is being charged with the Pecron 500 watt DC car charger and 600 watts of solar while driving. I can complete my three to four hour driving day and not have to start the generator. That saves me gas and lets me get just a little bit better MPGs. My setup is the E3600LFP installed in my RV bay with an exhaust fan to pull cool air into the bay. The environment is harsh and the E3600LFP has performed great for over a year. It will get warm in the bay, but the E3600LFP has never turned off. I can charge the E3600LFP at 3600 watts when I do need to use the generator to top off the E3600LFP. The first complaint I have is that the app is slow to update the status. Sometimes I have to close the app and reopen the app to get an accurate reading. The second complaint is the phone support. I hear phone support is improving. Email support is very responsive. There are large online Pecron communities and YouTube to answer most questions. Phone support is not a major issue for me, but may be for others. I own four other major brands of power stations. Most other brands I would not buy again. Pecron is hands down the value performance leader for me. I might upgrade to the Pecron F5000LFP so that I can have the 7,200 watt output instead of the 3,600 watts the E3600LFP provides.

I have always found Pecron tech support to be very responsive. They go above and beyond. So if you as a consumer find support to be critical, Pecron will not disappoint. At least that's my experience.

Pecron support for our E2000lfp and 1200 watts of solar panels has been A+. There's no doubt that you get more watts and more storage capacity for your money with Pecron...they not only build a better mouse trap for less but they support it better too! Well done Pecron AAA+++

I hope the pacron company knows the name of the customer service representative that helped me through the process of getting my pecron serviced. He is a true gem. His name is kein, and he is amazing. Truly made me feel valued as a customer. You really have someone special in your employee. He was very knowledgeable and prompt in responding to my inquiries. As well as very kind. Thank you for suck wonderful service. Thank you, Corby Sitler