Scam,they don’t even exist anymore,they didn’t respond my emails about help and they still want me to pay for no work ! Please don’t become a victim,don’t buy anything from them to avoid problems
MS
Mark S.
Posted
Company continues to take monthly…
Company continues to take monthly subscription even though I’ve requested via the email to cancel. Is this not theft!!!
Lost my money and never recieved anything....
On the 20/7-22 i paid 92,95 dollars for 6 penalty boxes, I also had to sign up for a monthly membership and paid 9,95 on the 27/7-22 and again on the 29/8-22.
I have sent several emails and there was only one reply that was an internal message where it says "Susan, what is going on with this costumer package?" I had to cancel my Visacard and get a new one so they could not withdraw more money...
Very sad experience, but hey can not complain about customer service because there wasn`t any...
Niels from Denmark
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Update to your reply 26/10-22
First of all I am really happy that you have seen my post her on Trustpilot, because all of the emails I have send to you that you never wanted to answer.
Here is an exact copy of your email.
Susan,
What is going on with this customers package?
It says “attempted delivery” but there were no attempts
Please explain.
Thanks
And if you follow the shipping link you will see that it was send to Copenhagen and that is about 100 kilometers from my adress.
Still very disappointed :(
Response from Fit Launch· Oct 26, 2022
Heres your tracking link that clearly states it attempted delivery.
https://a1.asendiausa.com/tracking/?trackingnumber=210100301000008579
They shipped this package back to us because you did not claim it.
JO
Jo
Posted
Despite membership cancellation still charging...
When saw your product, I also saw the sometimes very negative reviews about late delievery or allegedly unauthorized fee charging. That being said I kept my eyes open in every part of the purchase.
Ordered two penalty boxes back on August, 15th. Hereby agreed to the membership. Credit card immediately charged, so far so good. Almost 4 weeks later I still haven't gotten any confirmation mail or tracking number. So I mailed support (at) penaltyboxfitness.com on Sep, 10th asked about my delievery's whereabouts and cancelled my VIP membership, which was free for 30 days. I mean I had no boxes to train with so far, so any content videos were useless back then.
No response at all. Another try via instagram, I got a tracking number few days later telling its on its way, and 2 weeks later the parcel arrived.
But on Sep, 24th and 25th there were four attempts to charge a fee for the membership - which I had terminated before. Luckily it was denied since I disabled my card on Sep, 13rd right after my cancellation.
This is a real no-go! You have a great product - if not to call it awesome, but if people opt-out of subscription and you still charge them, this gives you no credibility to your responses here claming otherwise.
Your cheap deal offer is fully legit, and there are people who want to pay those 10$ for the extra content. But if people just want the product, legally terminate the membership and you keep charging them afterwards, pretending you do not recieve emails, then this is simply shady.
I'm afraid my previous speakers were proved correct.
Response from Fit Launch· Oct 14, 2022
Hey Jo,
We are sorry that the first experience with our customer service wasn't a good one and we are making it much better. We will refund you for any charges after the date of charge please email us [email protected] to get credited.
ST
Stan
Posted
Scam
Scam.
Order two penalty boxes, only received one. Contacted company to advise, there weren’t interested.
Also charged monthly ‘membership’ fee which far outweighs value of product.
Response from Fit Launch· Oct 11, 2022
Hey Stan,
Please email us at [email protected] and we can refund you for the penalty box you didn't receive and resend another one for you
Thanks
When purchasing the penalty box for the cheap deal of $12.95 you agree to a membership.
Clearly stated on the checkout page. (here is link for reference)
https://www.penaltyboxfitness.com/penaltybox
If you want to cancel your subscription you can email [email protected] and they will do so no problem.
Thanks so much!
EV
Els Vanden W.
Posted
So called subscription
Same experience.
Purchase on June 8, 2020.
Now they debited my creditcard. I e-mailed them and got a quick answer. That I agreed with a subscription (really not, ticked off the box. And why credit it now).
The lady said I easily could and that subscription with a reply on that email. I did so. Guess what? I can't get any answers anymore. And a second time this month that they took money.
Won't recommend them ever
Response from Fit Launch· Jan 30, 2023
Hey Els, please contact us at [email protected] and we can help reverse these charges for you.
AR
Atu Rosalina S.
Posted
BEWARE!
BEWARE!! It is scam, they keep charging things that you not sign up to. Very dodgy practice. Just avoid!
Response from Fit Launch· Oct 11, 2022
Would love to help but dont know what your problem is.. you can always email [email protected] thanks
TI
Timothy
Posted
Probeer al een lange tijd in te loggen…
Probeer al een lange tijd in te loggen op de website, site geeft steeds aan dat mijn email niet bekend is.
Meerdere keren contact opgenomen via de mail maar krijg geen reactie.
Elke maand brengen ze wel geld in rekening van de creditcard voor gebruik van de "app trainingen"
Nog nooit gebruikt maar wel al 5x voor moeten betalen.