Pep BoysReviews of pepboys.com

Absolutely terrible service. Aggressive customer service with loud profanity and aggression. Definitely not easy to work with. Immediately went to another tire place to spend my $2000. Will never be back. I will make sure everyone that I come in contact know that this is not a place to get any work done

My issues have been going on with these people for 3 1/2 months period. My car has been to three different Pep Boys. My check engine light is still on. They have done nothing but past the buck to include admitting the mechanic didn’t know what he was doing. The last time I took it back to have it checked. The young lady told me it would be two weeks before they could even look at it. And if there were 14 other Pep Boys, I could go to if I wanted to. The manager finally called me Jeremiah, who told me he would credit me back over $200 For the charges that they made and did not correct. I have not seen that credit on my bill yet. This is at the Pep Boys on Stateline Road in Southhaven Mississippi. I guess they learned my phone number because I got to where they would not answer my phone calls. They have done some good work and there are some nice people at these places. But this time they blew it and will not admit their mistakes. I did go to another store Pep Boys on Goodman Road in Southaven. That man’s name was Derek. He called a manager and told me I would be hearing from someone, but he passed me off as well. Not a very good place to do business, and won’t anymore.

It's been 4wks I purchased 4 tires on 1/24/25 and as of today, no tires.will not buy at pepboys fajardo again and would not recommend the store.

I really enjoyed services from other Pep Boy locations. The location off Rockfish in Fayetteville NC is the worse service I have received to date. The company I purchased the vehicle from was going to pay for the services since I just bought the vehicle. I was told the squealing was out if everyones control and the brakes were at 90%. I just got the brakes done at another company, and I needed brakes and rotors. That was 800$ I had to pay for a service that the company I purchased the vehicle from. I'm not sure what prompted the bad service, politics or just laziness, but I would not refer any person that cares about their vehicle to go there.

They wont warranty their own PEP BOYS Battery. It has a 3 year warranty (over the counter) that says D-23. The battery states on the actual battery that is was made in February of 2023 right on the battery and the piece of garbage is dead and they will not warrant their own battery. Called customer service and they only want bank information. Why would they need BANK information? That sounds like a scam if I ever heard of one. Manny Moe & Jack are turning in their graves. What has always been my go-to for the last 45 years is now another terrible has been company. This is the Kresges or Woolworth of Tire and Auto..Never heard of Kresges or Woolworth?? That's because their awful customer service caused them to go BANKRUPT. Pepe Boys will follow suit.

I'll preface this review by saying that I only use Pepboys for oil changes, tire rotations and tire installations (my rims are already scratched up lol) In my opinion, trusting any auto repair franchise for anything beyond that is really rolling the dice. Many of the techs don't have as much experience as I'd like. They also charge an arm and a leg; might as well take it to the stealership. I was quoted close to $1000 for brakes and rotors. I went to a mechanic and was charged $240 (I bought the parts) for the same job. I usually take my car to the Lodi, NJ location. They are never busy and I get in and out. I've also taken it to the Hasbrouck Heights and Hackensack locations, and they are generally super busy. I have waited for well over an hour. Pepboys has frequent deals for coupons and tires, which I like. They don't try to pressure me to make a bunch of repairs, and I like that. I've never had any issues with any of the work I've had done.

Bad location in Los Angeles. They blacked out the windows where you can see your car and they yell at you if you go out to the parking lot and look at your car

Specifically for Clermont FL Sunrise Rd location. New owners over the years recently I think. Things changed. Just verified what I thought. SCAM. Gave me $1300 estimate for fishy stuff. Went next door to Dee Reliable nothing wrong with brakes, rotors, NOTHING.. Ceramic breaks squeak a bit normally. And did not need all those other repairs. Just got new brakes 6 months ago from Pep.and they were trying to replace one of those too. Beenna good 15 YEARS with old owners but sometimes good things END I guess. I'm a guy too .. what do they do to women??