customer
Posted
Had trouble getting to the cart to…
Had trouble getting to the cart to check out

Excellent
6,839 reviews
Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 487 reviews with 3 stars · Clear filters
customer
Posted
Had trouble getting to the cart to check out
Gary G.
Posted
I am happy with the variety of products available, but have not received them yet to comment on the quality. I was not happy that I did not receive free shipping, even though I received an email offering such with the code "Cyber49". I tried several times, then started an online chat. The chat person suggested that PB was not offering free shipping, then after I pointed out the email, apologized. However, I still did not receive the free shipping. I had added an item for $35 to put me over the $50 threshold for free shipping, so I subtracted that from my order and paid the $9.95 shipping fee. The chat person responded "perfect" when I suggested my solution.
Robert C.
Posted
Slow website. I am a many times past customer and the system could not find me so I just logged in as a new customer. What is the point of "opening an account"? I can buy anywhere. Why be hassled.
Justin L.
Posted
site was really slooowwww but prices are always great!
customer
Posted
Your products and everything that you offer is great, your website sucks! Put some money into updating/upgrading it.
Response from Perform Better· Nov 2, 2020
Hi Mike, Thank you for contacting us. We appreciate the feedback and I apologize for any inconvenience experienced with our website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what was causing the issue. If this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
customer
Posted
Website jumped all over the place which was annoying.. but I know the products and what I'm getting so.
Judy J.
Posted
Your shipping charges are outrageous for a foam roller!
Response from Perform Better· Oct 15, 2020
Hi Judy, Thank you for your order! I understand that the shipping can seem high for such a light item but I can assure you that there is no mark-up on shipping. The shipping cost is calculated based on the weight and dimensions of the item and was actually more than the website charged. We always use the most cost effective methods! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Chuck
Posted
They ship the exercise bands right away for a little over eight dollars for the bands but they’re shipping was $9.50. Shipping cost more than the bands they need to do better on their shipping costs
Response from Perform Better· Oct 15, 2020
Hi Chuck, Thank you for your order! I understand that the shipping can seem high for such a small item but I can assure you that there is no mark-up on shipping. The actual shipping cost was higher than what the website had charged. We always use the most cost effective methods! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]