PetcubeReviews of petcube.com

Ur product is not working. I've sent NUMEROUS emails and have NOT gotten a response. I want to return the product before warranty expires, but you do not provide a return address or a phone number, and are NOT responding to my emails. Horrible customer service.

This was my first order here. it was pretty smooth but the product was kinda meh. not terrible but not what I dreamed about. probably use it again if I have to.

I have emailed pet Uber twice asking for return details. The GOS trackers is wsy too large for my tiny puppy. I have not received any reply from the company. Product is great but customer service is not

No there but doing well they don't a phone number to call and I've send emails no respond

The camera is great.I can see and talk to my cat

Friend went in my room to test camera while I was at work and it didn't turn on or notify me.

With its good design and relatively low price, this product is not fully developed. After 15 years on the market, they could have already refined the product and set reasonable prices, rather than following our Ukrainian style (the fewer orders, the higher the price for additional services; we have to earn what we want, and that's how it works for you). So, the pros: 1. The price of the product is NOT high. 2. Good design. 3. Easy to install. 4. Excellent image quality. Cons: 1. The camera cannot be connected to an external speaker and data storage device 2. The camera cannot be connected to the internet via a cable (as everyone knows, Wi-Fi routers slow down the internet) 3. When playing with the laser, the laser does not keep up with the controller and often shines in the wrong direction 4. When the image is zoomed in, other functions stop working, including the laser, speaker, and microphone, and nothing can be turned on or off. 5. The automatic laser game is terrible; the laser shines anywhere but the floor. 6. The camera works for exactly two hours, after which it apparently goes into sleep mode and the app shows it as offline. The camera does not return to working mode even with a paid subscription to additional services (all possible error options and connections to different Wi-Fi networks and modems have been checked — the problem is on your side). 7. The paid version connects easily, but the option to disable it is hidden, for which you can expect a class action lawsuit. This manipulation works in Ukraine but not in the US and EU. Here, it is considered user deception. 8. Paid services are a good idea, but they work terribly. All notifications are the same: ‘Your dog has appeared in the camera's field of view,’ but there are no promised notifications (iPhone 14 Pro with the latest firmware) on specific topics. 9. Notifications may arrive when the camera is turned off, several hours after it has been turned off. 10. Why does video recording turn on when the user just wants to look at their pet? You have buttons to turn on recording. Maybe I don't want to record. On the other hand, automatic recording is useful, but I haven't seen a single camera device that charges money for recording. 11. The price for additional services seems to have been pulled out of thin air. Professional services for marketers are cheaper, so why pay here? For poorly designed services? 5-7 roubles is still acceptable for this crap, but 20 or even 40 is unjustified greed. In general, the conclusion is simple: the price of the camera corresponds to its quality, but the price and quality of additional services are terrible and scare people away from you. I recommend buying the camera, but I do not recommend paying them even a penny for additional services. The most important thing is that instead of dealing with negative feedback appropriately, their marketers simply try to delete reviews.

Pet Cube cameras work very effectively. We originally had 3, then got a 4th and recently added a 5th so we can see our dog wherever she goes.