Valued C.
Posted
Poor communication
Honestly extremely disappointed with the lack of communication. I reached out twice to their support email regarding the fact that it took longer to get my order shipped than what was promised on their FAQs and I was unable to track my order once it was finally shipped, and even though I did get my order, I never got a reply to my emails regarding customer service questions I had. I would be ordering from here again.
Response from PetEdge· Oct 7, 2025
Hello, we are sorry to hear about this situation, unfortunately it looks like our support team did try reaching out to you multiple times but the emails were coming back to us. Please contact our customer service for the fastest resolution we are open M-F 8am-6pm CST. 1-800-738-3343. We are going to reach out to you to see if we have resolved the issues and thank you for choosing PetEdge we appreciate your business!



