Peter MDReviews of petermd.org

Horrible customer service. My husband has been waiting weeks. Another crap online company.

I was told the company is not a subscription service as I had just been with a company like that and did not want that. I was told all fees are paying for the product and you are not billed anything until you order. I paid for two bottles of testosterone and was only given one as they stated “my prescribed amount only dictated the single bottle” and yet I paid for two bottles. Nearly two months in I can say I’ve not gained any physical changes sermorelin. That alone was 3 bottles for $600. That’s fine but I don’t feel any different. The customer service is very poor and takes several days at times to respond and rarely answers the phone/text option. This is a cash grab company. Avoid!

Customer service is best accessed via email. I have never reached a person on the telephone and call backs are very slow. Once you do reach someone, they seem more interested in gaslighting than anything else. I would not recommend them.

Very disappointing experience. PeterMD may be cheaper, but the customer service and medication management have been terrible. I’ve spent weeks getting conflicting answers and chasing support over a medication issue that was supposedly already approved. I’d rather pay more for a TRT provider where I can reach real people and actually get medication issues resolved. You get what you pay for.

wish there was a direct live chat button on the front page instead of just the support ticket form... but to be fair they answered my ticket in like 10 minutes flat

I am extremely disappointed with my experience with Peter MD. Even after 4 months of treatment, my testosterone levels were still sitting at only 400, showing no meaningful progress. When I reached out to discuss these poor lab results and get proper medical guidance, the support team was completely unhelpful. Given the lack of results and inadequate follow-up, I requested a refund, but they have been unresponsive and unwilling to resolve the issue fairly. The lack of clinical care and refusal to process my refund are completely unacceptable. I do not recommend their service.

On June 26, 2026, I trusted PeterMD with my highly sensitive medical labs and personal information to secure my medical prescriptions, paying $1,658.64 upfront via credit card. Despite immediately fulfilling my patient obligations and giving them access to my private records, I never received the medications I paid for. As of today, August 11, 2026, PeterMD has held my money for 46 days without shipping the product or providing the service, resulting in an unfulfilled order and a severe breach of consumer trust.

They are happy to take your money but will not follow up with service. They have gotten me for $1400 dollars this year and I am unable to receive my medication and they will not respond to emails, calls or texts.