PetFirst Pet InsuranceReviews of petfirst.com

Should not even get one star!!!!!!! The worst company ever!! Their service is like the wind and the wind blows!!! Stay away from PetFirst...or your pet will be last!!!!!!!!!!!

While the coverage is supposedly good, they do everything they can to avoid paying claims. They constantly insist the health records are incomplete or insufficient. I've been fighting for over 4 months. They finally told me they had what they needed and had reopened the claim. I checked online and the claim was never reopened. Still trying to get my $1600. Be very careful with this company.

This is worthless pet insurance. My money buys my nothing and it's expensive. Every claim has a $250.00. minimum. I suggest you look for other insurance as I am doing right now.

WASTE OF MONEY! I adopted my pet on 7/1/18. The vet notes from the adoption agency do not state anything about a pre-existing condition, even though he had been monitored for 2 weeks prior to adoption and "no health concerns were observed." Cut to his first vet visit on 7/13/18 where the new vet notes state he has had diarrhea since adoption. Diarrhea is now considered a pre-existing condition and not one vet visit or med is being covered by this company when the vet notes say my pet has diarrhea! Customer service won't budge on this, and it takes two business days to talk with a supervisor. Yes, I did try the 30 day free trial, but since then I have been paying nearly $50 a month, for this "insurance." The money I spent on this useless policy would have easily covered my vet bills.

This company and plan are a scam and joke. Do not fall for it. I signed up for their standard insurance and added a routine care rider. My dog Olive started getting skin allergies 2-3 months after we adopted her. She has been getting treatment and I have been submitting the claims in order to meet her per incident deductible. I was told after a claim was denied in January that we still had not met it but that her allergies would be covered once we did. Flash forward to March and this horrible company is now trying to claim that it was a pre existing condition that she had since adoption, even though NO claims had been filed regarding allergies prior to December and we adopted her in October (well past their waiting period for coverage). We just submitted $300 worth of allergy related issues and NONE will be covered even though I was told they would be. I spoke to multiple reps at PetFirst who all could not somehow understand my frustration with this situation. The manager (Sean) claims that our vet put down on one of the records that it was a pre existing condition. I called our Vet and they flat out denied this. Typical scam of an insurance company not trying to cover anything by saying it is pre-existing. This company is the reason why no one trusts pet insurance and thinks it's too good to be true - it is. Do not waste your time. I could have been saving $54 a month rather than blowing money on a shady company who clearly does not give one ounce of care about my dog/pet.

Great! They handled my claim quickly without any hassles. Submitting the claim online was very easy and helpful.

I was not a big fan of their claims process.. but they listened to their customers and now it is just so easy.. love your agility to respond to your own problems and in turn help the customers. Would definitely recommend to others

Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.