PetflowReviews of petflow.com

We were recommended to use PetFlow by the company who creates the pet food we buy. It did not come as quickly as we had anticipated, however, it had a free delivery and once we received a tracking number it was easy to follow and it came quickly after that. We are happy with the overall service and will use PetFlow again.

I decided to give Pet Flow a try and very happy I did. Easy to navigate website. Fast shipping. Great value on the product. Thank you and look forward to shopping there again.

While the price is very competitive, both orders have had issues with being out of stock causing delays and trips to town for dogfood. The 3rd time be a charm?

The staff are friendly and very helpful. Plus the prices are very reasonable!

It took a little longer than I expected to receive my order but am pleased with the product and very pleased with the price!

Your customer service is useless. Your website is impossible to navigate. But most annoying is that you require a new vet prescription for the SAME ALEADY APPROVED food if you simply ask for more. Plus asking for 2 orders of the same food requires 2 separate prescriptions. Are you kidding? When you shipped to an old address you blamed me. When you ran out of my cats food you did nothing to contact the supplier or keep me posted. The date is only the most recent. Just yesterday I ordered more food and was prompted to yet again fill in vets name knowing you will bother them again.

Petflow has always been good about getting my orders out to me quickly and good communication, but my most recent order has not been delivered yet and it’s been 11 days with no updates. I’m disappointed.

Well for one thing my order said it was shipped and it was sitting in your warehouse said one petflow person. Said they would get it out. I waited for confirmation for days and nothing. I emailed again and someone else said my order was sitting in their warehouse. I started feeling like why did I even order from them again???? We’ve had shipping problems in the past as well. Then the second person told me they would put a rush on it since it clearly wasn’t shipped! I waited again for the confirmation and nothing. At this point I had to go to the grocery store for food for my cats because it took so long to move my order along and even get it picked and sent from the warehouse that I ran out of the food I had. I ordered 2 weeks in advance too. I am in pharmacy and I know how to order ahead of time and keep inventory going, but with this company I will have to just order Willy Nilly and not care when it gets here because I don’t think I will ever be able to rely on them. I like their prices and they have a few things I want so I wanted to keep using them, but I have threatened to go back to Chewy or Petsmart. I know things happen but every time it’s “something” And I’m just so tired of worrying about my order and checking and checking and then having to email 5 times-it’s just bad service. My very first order I bought 2 cases of fancy feast pate and I found 8 cans that had popped tops and I was ticked because that’s poison! They did send me another case so that’s why I have ordered from them again because they did honor the bad food. I was curious why it wasn’t inspected in the first place and wondered how old it really was but I let it go this time. All in all, if you want something from them give it 3 weeks and 3 emails and checking everyday and you’ll be golden. Thanks for the opp to do this survey. I hope it actually helps get some things worked out for us customers. I really do! Have a great day.