PetflowReviews of petflow.com

I didn’t make an order. Someone hacked my account and tried to set up an auto ship order to an address that is not mine.

This was my first order from PetFlow. I found out my dog has some pretty extensive allergies and with each passing day, I had no choice but to feed him the stuff he was allergic to until my new food arrived from PetFlow. I regret switching from my usual provider. I was giving PetFlow a chance but my food didn't even leave their warehouse for a week and it took a few days beyond that for my order to arrive. I appreciated being able to text customer service (which I did regularly) but got a whole bunch of "let me check on that." I ended up going out and buying the food from a local provider so my dog wouldn't suffer. The PetFlow order showed up many days later with no apology or remedy from the company. I'm not impressed.

I was told when I ordered 1-3 days for arrival. It took 7 days. I have a kennel of puppies and needed the food. Will never order again from you. It has happened several times.

Everything went smooth, I had to ask for help using the sight and received it well.

The PetFlow website is easy to navigate and their autoship is easy too. I appreciate getting the notices that it will be shipping and that I need to make changes, if any, by a certain date. I also get emails keeping me up to date on my orders.

Didn't help at all, Basically said I can not order the item and move on

Reasonable prices. Very good communication and notification system. The only con is that some products are not always available and back ordered.

GREAT Company, GREAT Service and GREAT Products