Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
KM
Posted
My order was cancelled without them letting me know, and I received lousy customer service trying to figure out why. Placed my order again, but of course the price of one of my items has gone up. Customer service will not help.
MiuMiu's M.
Posted
- I was .49 cents short for free shipping so I added 3.00 treats that never got added to the order, got charged for shipping, the package was so heavy FedEx dumped it in the wrong lobby not even bothering to drop it at my door. You make us order so much & to not give free shipping when with tax my order was way over your minimum. If the treats were added as I selected it would have met your requirements. Too complicated for me & very stressful for both me & my cat while I searched the local buildings for her cat food.
Barbara
Posted
It took a very, very long time to get to my house. I've switched to Chewy because their shipments get to me in one to 2 days.
STEPHEN
Posted
Haven't received product and you want a review? Ordered on 12/30 needing it no later than 1/12 and won't receive it until the 13th if lucky. But still asked for review. Maybe make your automated emails for review tied to the delivery of the items. Would be nice.
Cheri C.
Posted
The package came in good condition and when it was running late I have a coupon for the next order that they sent.
Debi
Posted
Ryan was exceptionally helpful and because of his assistance, I will continue to shop at PetFlow.
ALLEN M F.
Posted
7 years doing business with You (PetFlow). Poor resolve for item I have been buying from you for 7 years. I will look forward discussing this with Senior Corporate Manager. With 60 years in Corporate myself with Customer Support responsibilities, pehaps I could assist getting your act together.
Richard
Posted
They always have what I need in stock and at a great price especially with the use of the coupon options.
